Support Board
Date/Time: Fri, 31 Jan 2025 09:12:58 +0000
US equities charts
View Count: 593
| [2019-04-26 07:39:04] |
| User716870 - Posts: 1 |
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Hello, I have just subscribed to the SC data feed "US equities" in order to get ETFs. But when I try to open an intraday chart for a given symbol like "SPY" ($SYQ), I have a black screen an no data are loaded. Are there any specific configs to be able open ETF charts? Thanks for your help |
| [2019-04-26 14:17:26] |
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On the account you posted this message with we see no subscription to the Sierra Chart Exchange Data Feed. Nevertheless you will get a chart for SPY but it will not update in real time. If not, follow the instructions below: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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