Support Board
Date/Time: Fri, 31 Jan 2025 16:42:33 +0000
[User Discussion] - Account Balance External service
View Count: 885
| [2019-04-24 12:23:21] |
| User360283 - Posts: 507 |
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V 1910 32-bit Not providing any data. Worked IK yesterday 4/23 Help please |
| [2019-04-24 18:23:18] |
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You are referring to account balance data and we do not control that information. This comes from the external service you are using. We can only refer you to the relevant documentation here: Trading Information Windows: Trade Account Monitor (Account Balances) Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-24 18:23:56
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| [2019-04-25 08:54:06] |
| User360283 - Posts: 507 |
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Sorry but this seems to be a problem with the Sierra study. See screen shot. Note that Orders and Positions > Balance shows $1295.50 but Account Balance is showing the Sim balance (orange) pf $10000000 TAnd I am trading Live- not Sim Therefore the Study is the problem Date Time Of Last Edit: 2019-04-25 18:36:33
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Private File |
| [2019-04-25 12:43:23] |
| User360283 - Posts: 507 |
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4/25 0840 EDT My balance is 1408 but now the Study is now showing $00 (It was shoowing SIM 2 hours ago) Please fix this Thanks See encl Date Time Of Last Edit: 2019-04-25 18:36:22
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Private File |
| [2019-04-25 18:36:00] |
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We will be contacting CQG about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-30 08:22:38] |
| User360283 - Posts: 507 |
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4/30 Accont balance shows SIM $ when trading live. Help please.
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| [2019-05-03 13:08:08] |
| User360283 - Posts: 507 |
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5/3 0900 EDT Still not showing real cash balance. Help please |
| [2019-05-15 10:07:30] |
| User360283 - Posts: 507 |
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5/15 Problem still no resolved. Help please. Thanks
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| [2019-05-17 11:26:09] |
| User360283 - Posts: 507 |
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5/17 STILL NOT FIXED. RIDICULOUS. WAKE UP SIERRA
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| [2019-05-18 07:19:40] |
| User360283 - Posts: 507 |
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Having the real account balance visible is critical for managing not having the account wiped out. This is an URGENT request to make this information available. Please help |
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