Support Board
Date/Time: Sun, 24 Nov 2024 16:21:25 +0000
dom
View Count: 1293
| [2013-11-20 01:34:03] |
| User022189 - Posts: 35 |
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I had a problem with a dom---one contract of 6J left to run---it got closed out sometime after 4pm--why?
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| [2013-11-20 02:25:47] |
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If you are referring to a position, then probably you still have that position. Most likely the FIX adapter you are connected to reset its Position data at the end of the day. Please check immediately with your broker and verify you do have the position. Be aware that you can use the Order Fill Calculated position: https://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#OrderFillCalculatedPosition This is what we use on TT FIX adapters to independently track the position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-20 13:27:57] |
| User022189 - Posts: 35 |
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I don't have the position, somehow it was closed---question is by who and why?
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| [2013-11-20 15:03:12] |
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Please contact your broker about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-20 17:18:21] |
| User022189 - Posts: 35 |
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thanks---how do I check what the tones are for the alerts?
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| [2013-11-21 01:49:06] |
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Refer to the documentation here: http://www.sierrachart.com/index.php?l=doc/doc_GeneralSettings.html#AlertSoundSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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