Support Board
Date/Time: Fri, 31 Jan 2025 00:08:28 +0000
Chartbook won't open
View Count: 806
| [2019-04-04 02:38:34] |
| Sky_Davis_ - Posts: 9 |
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Hello, I am trying to open up a chartbook. But when i do this, I just get a black screen. No chart shows up. i get the following messages in the Message Log: "Requesting market depth updates for: ESM9 if supported" Then nothing happens. Please let me know what I'm doing wrong. Also, please be aware I'm using the Trial version. |
| [2019-04-04 03:32:28] |
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Update Sierra Chart to the current version following the instructions here: Software Download: Fast Update Select File >> Disconnect. After opening that Chartbook, select Edit >> Translate Symbols to Current Service. After that: Select File >> Connect to Data Feed. Are there any other symbols in the Chartbook for futures markets other than the ES? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-04 03:33:34
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| [2019-04-06 16:21:07] |
| Sky_Davis_ - Posts: 9 |
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Thanks, I was able to get the chart to pull up now after i did that. However, it doesnt give me a live data feed. The chart only updates after I disconnect and then re-connect. How do I change it so that it's a live data feed? |
| [2019-04-06 18:20:33] |
| John - SC Support - Posts: 37621 |
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Refer to the following for how to get Real-Time data: Is Historical and Real-time Futures Data Included? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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