Support Board
Date/Time: Fri, 31 Jan 2025 00:26:57 +0000
CME live trading account verification issue after changing account
View Count: 918
| [2019-04-03 17:05:03] |
| User890027 - Posts: 1 |
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Hello Team, i am experiencing a weird problem with the CME verification process upon login. I did change my account from an IB introducing broker (everything worked fine) to IB directly. The new account is: funded, has futures trading privileges, is obviously a live account and sierra can connect to TWS. Now is the 3rd of April and the message in my account control pannel saying: -Notice: To continue to receive real-time CME data through the Sierra Chart Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. For instructions, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount does not dissapear. Here is the connection log: [...] IB Account information received. | 2019-04-03 18:56:24 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2019-04-03 18:56:24 Interactive Brokers | Connected to Live account. | 2019-04-03 18:56:24 Interactive Brokers | Year-Month last connected to Live account: 2019-04 | 2019-04-03 18:56:24 Interactive Brokers | Connected to data and trading server. | 2019-04-03 18:56:24 [...] My connection information to IB has the switch "perform automatic trading account verification" set to "true" Can you tell me what i have missed to get the verification updated in my Account control pannel? |
| Attachment Deleted. |
ib.PNG| [2019-04-04 01:33:51] |
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That message will be shown even if you are connected to your live trading account. You can just disregard it. There is a checkbox at the bottom of the System Notification window to not show that message again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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