Support Board
Date/Time: Fri, 31 Jan 2025 00:10:17 +0000
Data gap
View Count: 816
| [2019-03-29 09:22:53] |
| User408490 - Posts: 3 |
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Hello, I have a data gap in the Dax Future Historical Chart. The June contract is only shown to me until March 20, 2019. Under Chart Setting "Date range" is displayed under To: 2019-03-20. Someone an idea how i can change the date. Thank you |
| [2019-03-29 09:41:41] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-01 09:24:34] |
| User408490 - Posts: 3 |
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Hello, I have clear the Message Log and delete Data, the data gap is still available
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| [2019-04-01 14:06:19] |
| John - SC Support - Posts: 37621 |
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Perform a full reset of the symbol settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps After that re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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