Support Board
Date/Time: Thu, 30 Jan 2025 19:17:10 +0000
Historical Data Being Unable to Download for SC Data - All Services
View Count: 621
| [2019-03-28 02:27:14] |
| xfighter - Posts: 36 |
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Today I tried to update the historical data for symbol SPY and found there is no update data being downloaded. Then I tried other US equity symbols and found the same problem. The Message is this: SPY Daily #1 | Reloading chart. | 2019-03-27 22:14:39 SC Data - All Services | Starting real-time market data updates for: SPY. ID: 1 Service code: equities.us | 2019-03-27 22:14:40 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SPY | 2019-03-27 22:14:40 SC Data - All Services | Requesting security definition data for: SPY. ID: 1 | 2019-03-27 22:14:40 HD Request # 2 | Downloading Historical Daily chart data for SPY. Starting date: 2019-01-25. Service: equities.us | 2019-03-27 22:14:40 HD Request # 2 | Requesting historical Daily data for SPY starting at 2019-01-24 | 2019-03-27 22:14:40 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-03-27 22:14:40 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 88.99.0.216. | 2019-03-27 22:14:40 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2019-03-27 22:14:43 HD Request # 2 | Completion time: 4s | 2019-03-27 22:14:43 HD Request # 2 | Daily data download complete for SPY. Unique request ID: 1 | 2019-03-27 22:14:43 Removed historical data download ID 1 | 2019-03-27 22:14:43 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-03-27 22:14:44 SPY Daily #1 | Reloading chart. | 2019-03-27 22:14:44 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-27 22:16:44 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-03-27 22:16:44 Please check if there is anything wrong with your historical database. Thank you! |
| [2019-03-28 08:01:16] |
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This issue has been resolved by our data provider. To update all historical daily charts use this command: Edit Menu: Edit >> Download Data For All Historical Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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