Support Board
Date/Time: Thu, 30 Jan 2025 08:31:40 +0000
SC installation over proxy
View Count: 1332
| [2019-03-20 06:24:32] |
| chuka - Posts: 4 |
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Hello. I've tried to install SC over proxy, but keep failing. Please help. Thank you Installer Log: Installer version: 9 | 2019-03-20 02:22:05 Using proxy server settings. Address: 19.12.2.40. Port: 83 | 2019-03-20 02:22:29 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 | 2019-03-20 02:22:29 HTTPS connection ID:1 to 19.12.2.40:83 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-03-20 02:22:29 HTTPS connection ID:1 to 19.12.2.40:83 for request ID:1 (1) | Connecting to IP: 19.12.2.40. | 2019-03-20 02:22:29 HTTPS connection ID:1 to 19.12.2.40:83 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-20 02:22:29 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 did not complete. Status: The connection was closed before a valid response was received. | 2019-03-20 02:22:29 HTTPS connection ID:1 to 19.12.2.40:83 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-03-20 02:22:29 HTTPS connection ID:1 to 19.12.2.40:83 for request ID:1 (1) | Closed. | 2019-03-20 02:22:29 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 | 2019-03-20 02:22:34 HTTPS connection ID:2 to 19.12.2.40:83 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-03-20 02:22:34 HTTPS connection ID:2 to 19.12.2.40:83 for request ID:2 (1) | Connecting to IP: 19.12.2.40. | 2019-03-20 02:22:34 HTTPS connection ID:2 to 19.12.2.40:83 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-03-20 02:22:34 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 did not complete. Status: The connection was closed before a valid response was received. | 2019-03-20 02:22:34 HTTPS connection ID:2 to 19.12.2.40:83 for request ID:2 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-03-20 02:22:34 HTTPS connection ID:2 to 19.12.2.40:83 for request ID:2 (1) | Closed. | 2019-03-20 02:22:34 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 | 2019-03-20 02:22:39 HTTPS connection ID:3 to 19.12.2.40:83 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-03-20 02:22:39 HTTPS connection ID:3 to 19.12.2.40:83 for request ID:3 (1) | Connecting to IP: 19.12.2.40. | 2019-03-20 02:22:39 HTTPS connection ID:3 to 19.12.2.40:83 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-03-20 02:22:39 Download of https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=9 did not complete. Status: The connection was closed before a valid response was received. | 2019-03-20 02:22:39 HTTPS connection ID:3 to 19.12.2.40:83 for request ID:3 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-03-20 02:22:39 HTTPS connection ID:3 to 19.12.2.40:83 for request ID:3 (1) | Closed. | 2019-03-20 02:22:39 Maximum number of retries encountered. Refer to log. Download canceled. | 2019-03-20 02:22:40 |
| [2019-03-20 20:40:32] |
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Do you know if that proxy server supports TLS? Or is it a nonsecure proxy?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-20 21:19:59] |
| chuka - Posts: 4 |
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Yes, it supports TLS. Thank you |
| [2019-03-21 05:43:56] |
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From our side we do not know what the problem is. We can just see that the remote side is closing the connection. This is all we can see.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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