Support Board
Date/Time: Thu, 30 Jan 2025 08:35:34 +0000
TopStep Trader
View Count: 1288
| [2019-03-18 23:55:56] |
| Grateful55 - Posts: 32 |
|
do I need to get my data from you so my account works properly ? I've tried CTS CQG and Rithmic but if yours is the best I will sign back up I love your platform and just want to have an even playing field
|
| [2019-03-19 01:01:20] |
| |
|
No you do not. You can use CTS, CQG or Rithmic. Those will be fine. If you are using Top Step Trader we recommend using Rithmic instead of CTS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-19 02:45:13] |
| Grateful55 - Posts: 32 |
|
I must be missing something cause I’ve had them try to hook it up as well as myself but neither of us have had any success. My CQG through AMP is working fine
Date Time Of Last Edit: 2019-03-19 22:45:00
|
| [2019-03-20 13:47:06] |
| |
|
Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo When that is done let us know and we will call and use remote assistance to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-20 13:49:56] |
| Grateful55 - Posts: 32 |
|
It is
|
| [2019-03-20 13:50:19] |
| Grateful55 - Posts: 32 |
|
K thank you
|
| [2019-03-20 14:23:03] |
| |
|
User has been called and another instance of Sierra Chart has been set up to use CTS. We cleared the Intraday File Update List which had a lot of invalid symbols which was causing delays with historical data downloading.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-20 16:00:21] |
| Grateful55 - Posts: 32 |
|
Thanks again it’s running great :)
|
To post a message in this thread, you need to log in with your Sierra Chart account: