Support Board
Date/Time: Mon, 25 Nov 2024 04:30:13 +0000
CQG connection
View Count: 1734
| [2019-03-06 16:34:23] |
| Ro - Posts: 10 |
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Hi, I am currently using CQG Integrated Client and my broker Marex Spectron. I would like the CQG data to feed into Sierrachart via the CQG FIX Trading option. However, when I input my username and password I receive an error message stating that the "Trader is not enabled to use SierraChart. Contact your FCM.". I have contacted Marex Spectron and they have told me that they have enabled the CQG SierraChart connection mode on their side. CQG have also stated that everything is fine on their side. Is their anything else that needs to be enabled on Marex or CQG for real time update of SierraCharts? Thanks for your help. Regards, R |
| [2019-03-06 17:07:55] |
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Why there exists this level of incompetency either on the clearing firm side or on CQG side is totally beyond us. Go back to them, let them know the error message you are getting and let them solve the problem. This should not be coming back to us. There needs to be proper competency on the side of those people. Clearly there is not. Have them refer to: CQG Trading Platform Service: CQG Account Requirements It is a joke, we even have to link to this section. And for the record we also strongly disagree, that Sierra Chart has to be enabled on the CQG side to even connect to CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 17:08:46
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| [2019-03-06 18:05:13] |
| Ro - Posts: 10 |
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Thanks. I have followed up with them and they say everything is enabled on their side. I´ll keep on trying. |
| [2019-03-06 19:38:19] |
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Ok we are going to start coming down hard on CQG on this nonsense. They have got it clear out all of these nonsense options.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 19:38:33
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| [2019-03-06 19:40:36] |
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Actually, this is a service we recommend using instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service We will give you and Marex the necessary help to get set up with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 19:40:48
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| [2024-02-03 15:42:33] |
| User24791 - Posts: 47 |
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Regarding SC's post dated 03/06/2019 Actually, this is a service we recommend using instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service We will give you and Marex the necessary help to get set up with it. I am using TETON Order Routing ... I am considering integrating MAREX (FCM) to connect with Sierra. May I request from SC the "necessary help" to get MAREX setup up properly? Thank you in advance...David |
| [2024-02-05 15:52:28] |
| User24791 - Posts: 47 |
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Regarding SC's post dated 03/06/2019 Actually, this is a service we recommend using instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service We will give you and Marex the necessary help to get set up with it. I am using TETON Order Routing ... I am considering integrating MAREX (FCM) to connect with Sierra. May I request from SC the "necessary help" to get MAREX setup up properly? Thank you in advance...David |
| [2024-02-06 01:31:23] |
| Sierra_Chart Engineering - Posts: 17169 |
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This service is discontinued: Sierra Chart / Trading Technologies Futures Order Routing Service Our new Teton order routing will be supporting Marex for CME Group sometime soon but that may not be for general use and only specific groups. We are not totally sure about the details yet. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-06 01:43:27] |
| User24791 - Posts: 47 |
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Thank you for your reply regarding Marex / Teton Order Routing. I use Marex on NinjaTrader and really would prefer the connectivity via Sierra Chart. Please keep me linked on future developments with this topic. Respectfully, David |
| [2024-02-06 21:11:31] |
| SC Support - Posts: 1895 |
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We are progressing with Marex regarding their supporting Teton Order Routing. We will post on the Support Board when we think we can estimate the date the service would be available. Thank you
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| [2024-03-26 15:23:29] |
| User24791 - Posts: 47 |
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Regarding your last posting..."We are progressing with Marex regarding their supporting Teton Order Routing. We will post on the Support Board when we think we can estimate the date the service would be available. Thank you" May I respectfully request a "nudging" to get this accomplished? I continue to have issues with NinjaTrader/ Marex/ CQG and would really love having connectivity via Sierra Chart as I am a long time user. Thank you again in advance for all you can do...David |
| [2024-03-26 16:00:20] |
| SC Support - Posts: 1895 |
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Thank you David for your follow-up, nothing to report at this time.
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