Support Board
Date/Time: Mon, 27 Jan 2025 19:50:26 +0000
beginner question：I subscribed to real-time data, but only delayed data, no [m].help！
View Count: 708
| [2019-03-06 15:10:14] |
| User846373 - Posts: 4 |
|
Log always prompt:Socket (2) | Socket gracefully closed by remote side. | 2019-03-06 22:34:38 and no real-time data on chart. http://www.sierrachart.com/image.php?Image=1551884711278.png Log: Software version: 1880 64-bit | 2019-03-06 22:55:54 Usage end date: 2019-04-21 | 2019-03-06 22:55:54 Enabled for: Advanced Features. | 2019-03-06 22:55:54 Enabled for: Sierra Chart Historical Data Service. | 2019-03-06 22:55:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-03-06 22:55:54 Enabled for: INDEXES_DATA_BARCHART | 2019-03-06 22:55:54 Enabled for: CBOT with Market Depth for nonprofessional Trading accounts | 2019-03-06 22:55:54 Received 1 data feed usernames. | 2019-03-06 22:55:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-03-06 22:55:54 Current selected Data/Trading service: SC Data - All Services | 2019-03-06 22:55:54 Chart Update Interval: 500 | 2019-03-06 22:55:54 Intraday Data Storage Time Unit: 0 | 2019-03-06 22:55:54 Time Zone: +08:00:00 (HKT+08) | 2019-03-06 22:55:54 2019-03-06 22:55:53 Local computer time | 2019-03-06 22:55:54 2019-03-06 14:55:53 Local computer time in UTC | 2019-03-06 22:55:54 2019-03-06 22:55:53 Local computer time in SC Time Zone | 2019-03-06 22:55:54 2019-03-06 14:09:34 Server time in UTC | 2019-03-06 22:55:54 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-03-06 22:55:54 Program path: C:\SierraChart\ | 2019-03-06 22:55:54 Data Files path: C:\SierraChart\Data\ | 2019-03-06 22:55:54 OS Version Number: 10.0 | 2019-03-06 22:55:54 Locale Setting: C | 2019-03-06 22:55:54 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-03-06 22:55:54 File >> Disconnect selected. | 2019-03-06 22:55:58 SC Data - All Services | Disconnected. | 2019-03-06 22:55:58 SC Data - All Services | Connected to data server. | 2019-03-06 22:55:59 Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-03-06 22:55:59 SC Data - All Services | Starting real-time market data updates for: YMH19. ID: 1 | 2019-03-06 22:55:59 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: YMH19 | 2019-03-06 22:55:59 SC Data - All Services | Requesting security definition data for: YMH19. ID: 1 | 2019-03-06 22:55:59 Intraday data recording state for symbol YMH19 is set to download 'Pending'. | 2019-03-06 22:55:59 Delaying start of download for YMH19 | 2019-03-06 22:55:59 HD Request # 8 | Downloading Intraday chart data for YMH19 to the file YMH19.scid. Service: cbot | 2019-03-06 22:56:04 HD Request # 8 | Download start date-time: 2019-03-06 22:24:34.000 | 2019-03-06 22:56:04 HD Request # 8 | Using server: ds7.sierracharts.com port 10149 | 2019-03-06 22:56:04 Socket (1) | Creating socket. | 2019-03-06 22:56:04 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-03-06 22:56:04 HD Request # 8 | Setting DTC encoding to Binary VLS | 2019-03-06 22:56:05 HD Request # 8 | Sending historical data logon request message. | 2019-03-06 22:56:05 HD Request # 8 | Requesting Intraday data. Start date-time: 2019-03-06 22:24:34. Record interval: 0. Symbol: YMH19 | 2019-03-06 22:56:06 HD Request # 8 | Decompressing data. | 2019-03-06 22:56:06 HD Request # 8 | Receiving Intraday data for YMH19 starting at 2019-03-06 22:24:34 | 2019-03-06 22:56:06 HD Request # 8 | Timestamp of first Intraday data file record written: 2019-03-06 22:24:40 | 2019-03-06 22:56:06 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-03-06 22:56:09 Historical data download thread signaled to stop. | 2019-03-06 22:56:09 HD Request # 8 | Received 11776 records from 2019-03-06 22:24:34 to 2019-03-06 22:46:06 (21.5 minutes) and wrote 11770 records for YMH19 | 2019-03-06 22:56:09 HD Request # 8 | Completion time: 5s | 2019-03-06 22:56:09 HD Request # 8 | Intraday data download complete for YMH19. Unique request ID: 7 | 2019-03-06 22:56:09 Removed historical data download ID 7 | 2019-03-06 22:56:09 Real-time Intraday chart data file updates started for YMH19 | 2019-03-06 22:56:09 Intraday chart data file opened for YMH19 | 2019-03-06 22:56:09 Socket (1) | Socket gracefully closed by remote side. | 2019-03-06 22:56:09 Socket (1) | Closed. | 2019-03-06 22:56:09 |
 Image 1.png / V - Attached On 2019-03-06 15:02:04 UTC - Size: 64.21 KB - 245 views |
| [2019-03-06 16:02:07] |
| User846373 - Posts: 4 |
|
ok ,I solved it My real account is not logged in,,,,,,once. |
| [2019-03-06 16:48:58] |
| |
|
Yes, this was the problem: Notice: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2019-03-06 22:55:59 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: