Support Board
Date/Time: Mon, 27 Jan 2025 19:44:38 +0000
FDXMH19 Historical Data Missing
View Count: 560
| [2019-03-06 08:55:11] |
| User864893 - Posts: 26 |
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I noticed incomplete data on FDXMH19 (FDAX Mini). Did already "Delete and Download data" and even stopped SC and deleted the SCID file for this symbol but still getting missing data. See attached. (Should go to 2200 yesterday and of course data for this morning). Using GAIN as TradeService Can you please check the historical data on your servers for this symbol Date Time Of Last Edit: 2019-03-06 10:35:23
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 FDXMH19DataMissing.png / V - Attached On 2019-03-06 08:54:48 UTC - Size: 263.65 KB - 270 views |
| [2019-03-06 17:31:29] |
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Our systems were not maintaining this data for this symbol for Gain Capital. We have now done this. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that, re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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