Support Board
Date/Time: Mon, 27 Jan 2025 19:25:56 +0000
Moving from TransacT to Ironbeam
View Count: 1651
| [2019-03-05 20:36:14] |
| User283066 - Posts: 3 |
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Hi, I hope this additional information can help you with my issue that I highlighted in an earlier email, below? I am trying to sync a pre-existing 'TransactAT' Sierra chart with 'cqg/ironbeam'. Regards, Drew Image From: Drew Schedler <drewschedler@outlook.com> Sent: March 5, 2019 2:42 PM To: Sierra Chart Support Cc: AtEase HMS Subject: Re: Sierra Chart Login Information Hello, My name is Drew Schedler. My Sierra accout name is dschedler. I am having issues opening my sierra charts. I currently have TransactAT charting downloaded on my laptop because I was using TransactAT for a free demo. Now I am signed on with Cannon Futures to trade through Ironbeam using a CQG data Feed. Do I need to remove the TransactAT file on my computer, or can I continue using the Sierra program files therein? If so, is there any way to save and re-apply my chart setting to the new version of Sierra? In my TransactAT free Sierra Chart trial, I created my own set of charts called "DrewsCustom.cht". I am hoping I can retrieve this configuration? I have tried to download sierra anew from the sierra website but receive an error message -- failed to create folder -- as follows: Any help on this matter is appreciated. Regards, Drew PS I left the screenshots out as instructed |
| [2019-03-06 17:21:20] |
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We will take this one step at a time. In regards to this: I have tried to download sierra anew from the sierra website but receive an error message -- failed to create folder -- as follows: Install Sierra Chart using this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe If there is a problem with the installation, provide the installer log: Software Download: Providing Installer Log to Support Here is the documentation to copy your Chartbook's and other files from one installation of Sierra Chart to another: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Updating Existing Installation of Sierra Chart with Files and Settings from Another Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 17:21:52
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| [2019-03-06 17:44:06] |
| User283066 - Posts: 3 |
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I have tried downloading again without success. I sent the installer logfile as instructed in Step 2 above. Access Denied is what I am searching for on the support board now. Can you please supply additional info? Thank you! Drew Date Time Of Last Edit: 2019-03-06 18:11:41
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| [2019-03-06 22:26:41] |
| User283066 - Posts: 3 |
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Hi, I was able execute Sierra chart download successfully. The issue was with the default destination pathway. I had to force it to go to my sierra file in a new partition and overwrite it. Yet, I am still not able to connect. I am getting locked out with valid credentials. There are still remnants of TransactAT files present in the download. Should these be removed? Thank you, Drew |
| [2019-03-06 22:54:08] |
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There are still remnants of TransactAT files present in the download. Should these be removed? For help with CQG connection problems, refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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