Support Board
Date/Time: Mon, 27 Jan 2025 19:41:09 +0000
Have a problem with connection
View Count: 952
| [2019-03-05 20:25:09] |
| User14921 - Posts: 1 |
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Hi I have an account in Gain Capital and haven't connected to Sierra Chart. GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Creating socket. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.238. | 2019-03-05 18:13:46 GAIN Capital FIX Trading: Sending the Logon message. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Max send buffers used during socket life: 1 | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Signaling to core to close socket | 2019-03-05 18:13:46 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Closed. | 2019-03-05 18:13:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-05 18:13:46 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-05 18:13:46 GAIN Capital/OEC | Disconnected from the trading server. | 2019-03-05 18:13:46 GAIN Capital/OEC | Disconnected. | 2019-03-05 18:13:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-05 18:13:46 File >> Disconnect selected. | 2019-03-05 18:13:48 GAIN Capital/OEC | Disconnected. | 2019-03-05 18:13:48 |
| [2019-03-06 17:19:50] |
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These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2019-03-05 18:13:46 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2019-03-05 18:13:46 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-06 17:44:07] |
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First, if you have not followed all the Setup Instructions for Gain Capital, then be sure to do so by following the instructions here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions If the setup is complete per the above instructions, then refer to the following for troubleshooting procedures, particularly the section for All Other Connection Issues: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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