Support Board
Date/Time: Mon, 27 Jan 2025 19:18:01 +0000
New Order Reject Error Message
View Count: 939
| [2019-03-05 14:03:41] |
| User94606 - Posts: 327 |
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Where can I get more details on the "New Order Reject" message (see screenshot)?
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 Order Rejected 3-5-19.jpg / V - Attached On 2019-03-05 14:03:27 UTC - Size: 140.55 KB - 269 views |
| [2019-03-05 14:11:35] |
| User94606 - Posts: 327 |
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I tried to send this order from my second Sierra Chart instance and have disabled "Trade Simulation Mode on". It looks like Sierra Chart thinks this is trade simulation mode (see 2nd attachment)?
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| Order Rejected 3-5-19 Part 2.jpg / V - Attached On 2019-03-05 14:11:26 UTC - Size: 295.27 KB - 275 views |
| [2019-03-05 14:19:52] |
| User94606 - Posts: 327 |
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One additional note: in my primary Sierra Chart instance, I have enabled "Trade Simulation Mode on" and in my 2nd Sierra Chart I have disabled "Trade Simulation Mode on". The Order Rejection was from the 2nd Sierra Chart instance.
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| [2019-03-05 17:55:19] |
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Refer to the following: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using the Correct Trade Account (Rejections Related to Simulation Mode) You need to choose a simulated trading account on the Trade Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-05 20:02:18] |
| User94606 - Posts: 327 |
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Sometimes I have the “trade simulation” on instance # 1 of Sierra chart, enabled and have the 2nd instance of Sierra chart “trade simulation” disabled. This is the case when i opened this ticket. I wanted to submit order to a live account from instance #2 and instance of Sierra Chart has “trade simulation” turned on. Can this be done? |
| [2019-03-05 21:30:48] |
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No, this is not supported. You can only do it the other way around. Where the second instance has Trade Simulation mode enabled but the main instance does not.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-06 00:04:55] |
| User94606 - Posts: 327 |
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So, I will need to turn off (disable) "Trade Simulation mode" in Sierra Chart instance #1 and instance #2 in order to submit orders to live account for both instances. Please confirm
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| [2019-03-06 01:47:13] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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