Support Board
Date/Time: Mon, 27 Jan 2025 19:38:32 +0000
Cannot log into the application
View Count: 669
| [2019-03-05 13:48:55] |
| User299392 - Posts: 216 |
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I have another account from topsteptrader folks - password: ********* account name: ********* And I cannot log into the application using these credentials. Please help. Date Time Of Last Edit: 2019-03-05 15:29:57
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| [2019-03-05 15:31:52] |
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We have updated the post to remove your private details. The account is not a Sierra Chart account. The account is most probably your Top Step Trader Trading Account. Do you know on which backend the account setup? If it is setup on Rithmic, then follow the Rithmic setup instructions here: Rithmic Trading Platform Service: Setup Instructions If it is setup on CTS, then follow the CTS setup instructions here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions You would also need a direct Sierra Chart account: Direct Sierra Chart Account Sierra Chart Support Date Time Of Last Edit: 2019-03-05 16:05:52
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| [2019-03-05 15:51:35] |
| User299392 - Posts: 216 |
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I am set up by Top Step with CTS. DO I need Sierra account in addition to the trade service that top step offers? I am using this AMP account to communicate with you. |
| [2019-03-05 16:06:23] |
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Yes, you need a direct Sierra Chart account: Direct Sierra Chart Account As you cannot use your AMP provided account for non-AMP services. Sierra Chart Support |
| [2019-03-06 01:43:32] |
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Why Top Step Trader is still setting up users on CTS is unknown to us. They are only going to create problems for you. CTS is not recommended for simulated trading. We have had too many reported problems. This is a new service, that in the near future we will be able to make available to Top step Trader: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 01:44:34
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| [2019-03-06 01:56:08] |
| User299392 - Posts: 216 |
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They can set up Sierra only if used in combination with CTS. Hence CTS. What kind of problem am I looking at, to name a few? |
| [2019-03-06 23:43:40] |
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They can set you up on Rithmic as well.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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