Support Board
Date/Time: Mon, 27 Jan 2025 19:29:33 +0000
Cannot install Sierra Chart
View Count: 792
| [2019-03-03 14:11:56] |
| Ulaju - Posts: 56 |
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Maximum number of retries encountered. Refer to log. Download canceled. Socket gracefully closed by remote side Closed I already deactivated the antivirus. What else can I do? |
| [2019-03-03 18:49:53] |
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Please try again and provide us the Installer Log: Software Download: Providing Installer Log to Support Just attach it to this support request instead of starting a new one. Sierra Chart Support Date Time Of Last Edit: 2019-03-03 18:50:42
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| [2019-03-04 16:39:02] |
| Ulaju - Posts: 56 |
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Ok done. Here it is.
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Private File |
| [2019-03-06 07:11:53] |
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We have looked at this installer log and this is what we are seeing: HTTPS www.sierrachart.com:443 (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-03-04 23:44:51 You are experiencing network connectivity issues with the downloading of the files. So this is a problem with your Internet connection and that is why the installation is not succeeding. Could you try a different Internet connection. Or try again another time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 07:13:10
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