Support Board
Date/Time: Mon, 27 Jan 2025 17:12:46 +0000
data feed and now locked out
View Count: 624
| [2019-03-01 18:47:50] |
| 37011434 - Posts: 5 |
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I am sure I am on the wrong message board, but here goes. Locked out, FCM says all is well to contact Sierra. So I am requesting remote asistance Thanks Lee |
| [2019-03-01 19:00:50] |
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Only the clearing firm can help you with this. But we want to see the Message Log first. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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