Support Board
Date/Time: Mon, 27 Jan 2025 17:07:23 +0000
Missing Data
View Count: 1075
| [2019-02-28 23:17:05] |
| User4000 - Posts: 8 |
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Hello, Followed the instructions -Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data -redownloaded the data ,no data is displayed -attached is the chart file Thank you. Sincerely, PraveenShan |
Private File |
| [2019-02-28 23:34:28] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-01 10:53:40] |
| User4000 - Posts: 8 |
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I have sent a copy via the sierracharts app Thank you! |
| [2019-03-01 16:55:04] |
| User4000 - Posts: 8 |
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Hello, I have managed to solve the problem, delete&re-download doesn't work via a vpn Sorry for the trouble Have a great weekend ahead! |
| [2019-03-01 17:38:44] |
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This is the relevant error message: HD Request # 7 | Error downloading historical Intraday data for EURUSD. Timeout error connecting to server. | 2019-03-01 18:45:13
First thing we want you to do is to follow the instructions here to use port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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