Support Board
Date/Time: Mon, 27 Jan 2025 05:03:15 +0000
New Account Created On Accident
View Count: 626
| [2019-02-26 22:46:23] |
| user5324 - Posts: 10 |
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I accidentally created a new account, GardnerLile, when trying to pay for more charting on my original account. How can I move the credit to my old account so that I still have access to my old chartbooks? Any and all help is appreciated.
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| [2019-02-26 22:49:33] |
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We will take care of this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-26 23:15:43] |
| user5324 - Posts: 10 |
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Please let me know when it has been fixed. Thanks
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| [2019-02-27 15:04:46] |
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Please start a new ticket using your new account "GardnerLile" here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets In the ticket request that we transfer the balance over to your old account. Sierra Chart Support |
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