Support Board
Date/Time: Mon, 27 Jan 2025 04:44:27 +0000
Main Instance Freeze When Using Sub Instance
View Count: 743
| [2019-02-26 11:05:12] |
| User753428 - Posts: 167 |
|
On ver. 1879, when I create a second instance and open any chartbook, the main instance freezes and becomes "not responding", after which I have to force close the main instance. It happens whether or not the main instance has an open chartbook. It also happens when I open whichever chartbook on the second instance, so this does not seem to be a problem with studies in a particular chartbook. When I downgraded to the current release (ver. 1875), the problem went away. It's odd because when I created the second instance for the very first time earlier today and opened chartbooks, this did not happen. Let me know if you guys can recreate this problem. |
| [2019-02-26 16:03:07] |
| TedMar - Posts: 190 |
|
I have same problem too v1879 |
| [2019-02-26 17:43:09] |
| |
|
When you notice this, go to the Windows Task Manager and let us know what you see for the CPU usage as a percentage for the main SierraChart.exe process.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 00:49:57] |
| User753428 - Posts: 167 |
|
Okay so I updated back to 1879 and tried it again. To correct what I said in the OP, what I discovered is that the main instance actually freezes and becomes non-responding just from creating a new instance. Opening a chartbook from the new instance is entirely irrelevant. The Main instance starts freezing around 3 seconds after the second instance is created. In Windows Task Manager, the CPU usage for the main instance SierraChart.exe process was 16%. The CPU usage for the second instance is 0%. *edit I should clarify, no chartbooks at all were open in both the main instance and the sub-instance. Date Time Of Last Edit: 2019-02-27 00:53:59
|
| [2019-02-27 00:53:50] |
| |
|
Ok this is information which gives us more of an idea about the issue. Would we be able to do a remote assistance session with you to look into this? We can set a time for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 00:56:25] |
| User753428 - Posts: 167 |
|
Yes remote assistance is fine and I'm free whenever since I trade full-time from home. Just give me instructions; and I live in Asia so phone call might be hard for you. My skype info is listed on my account details.
Date Time Of Last Edit: 2019-02-27 01:03:45
|
| [2019-02-27 01:24:33] |
| |
|
Ok we will be following up in about an hour by Skype.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 03:11:29] |
| |
|
We have contacted you on Skype at this time. Just let us know when you are available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 04:03:56] |
| |
|
We have found the problem and resolved it. We are releasing 1880 in a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: