Support Board
Date/Time: Mon, 27 Jan 2025 04:35:26 +0000
ver 1878 creates broken charts
View Count: 668
| [2019-02-25 13:17:52] |
| User753428 - Posts: 167 |
|
the latest release creates charts that are broken when you are downloading a new intraday chart from scratch. i would advise that you pull the release until this is fixed.
|
| [2019-02-25 17:27:45] |
| |
|
What does this mean? We are not understanding this. We do not observe any problem with Intraday charts or opening an existing Chartbook.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 17:57:57] |
| User753428 - Posts: 167 |
|
Opening existing Chartbooks does not seem to be a problem. The problem happens when you're downloading historical data for a symbol for the very first time. I created an entirely new Sierrachart installation today from scratch. When I load an intraday chart, it looks like this: http://www.sierrachart.com/image.php?Image=1551116638334.png The reason why it looks like that is it downloads historical only up to a certain point (in this case 2011), then it skips the rest and show the data for the past few minutes. Then when I change the days to load, it will only show the data for the past few minutes, no matter what # I enter for days to load. Like this: http://www.sierrachart.com/image.php?Image=1551117176406.png I have tried this with both SC Data - All Services and CQG Fix and it happens to both so this is not a data provider problem. When I downgraded to 1875 and 1877, the problem no longer reproduced. Please understand, I tested this using a fresh installation of Sierrachart, complete with default everything. Just the way it comes when a first-time user downloads Sierrachart for the very first time. I had no previous data files or settings or anything. So I can confidently say this is NOT due to settings. edit* when you're trying to replicate this, don't test this on an existing SC installation with already-created charts/chartbooks. create an entirely new SC installation (i.e. C:\Sierrachart2 or something) and then select any symbol to create new intraday chart. you will see what i mean. Date Time Of Last Edit: 2019-02-25 18:03:35
|
| [2019-02-25 18:08:27] |
| |
|
Okay, we do see the problem and we are working on it. We have restored the prior version. To update to the prior version select Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: