Support Board
Date/Time: Mon, 27 Jan 2025 04:51:35 +0000
Intraday Data Editor issue with version 1875 & higher
View Count: 625
| [2019-02-24 20:05:06] |
| User823591 - Posts: 21 |
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Starting with version 1875 & higher there is an issue when using the (Delete and Download Data From Current Position to End) tab in the (Intraday Data Editor .... 5 hours of Data will be missing). The problem only happens if the (Intraday Data Storage Time Unit)drop down window is set to anything > than 5 seconds in the (Data/Trade Service Settings). I do have my (Data/Trade Service Settings) normally set to (1 TICK), but at the end of the trading week I will edit symbols that I have no need for TICK data. When I roll back to my previous version (1865) the editor works fine. |
 Data Trade Service Settings.JPG / V - Attached On 2019-02-24 19:48:17 UTC - Size: 108.05 KB - 270 views Intraday Data Editor.JPG / V - Attached On 2019-02-24 19:48:54 UTC - Size: 63.52 KB - 275 views Chart Image.JPG / V - Attached On 2019-02-24 19:59:46 UTC - Size: 157.1 KB - 290 views |
| [2019-02-25 00:10:07] |
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First can you tell us why you use IQ Feed? You are going to save a lot of money, and have much better service by using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-25 20:47:43] |
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We do see the reason for the problem and we are resolving it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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