Support Board
Date/Time: Mon, 27 Jan 2025 05:01:24 +0000
User Questions
View Count: 761
| [2019-02-22 17:56:01] |
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This new member, who has just installed the Greenchart program onto his computer for the first time. When he opens the program and attempts to open a chart book, he gets the message that says 'Loading historical data' but it does not move past that. He has left the program open for a couple of hours in hopes that it just needed time to load, still no change. we have uninstalled and re downloaded the program, still same issue. He has no antivirus software on his computer. Here is a screenshot of his computer about information. Is there any reason that you can tell me as to why he is unable to load any data in his greencharts? Sierra Chart Support |
| [2019-02-22 20:39:02] |
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We really would need to contact the user with remote assistance to look into this. There is no way we can know what the problem is without looking at the issue on the user's system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-22 20:39:22
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| [2019-02-22 21:18:51] |
| GCAdmin - Posts: 35 |
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So what would be the best way in having this member get in contact with you. And now his account is saying restricted which we need removed.
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| [2019-02-24 02:23:45] |
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Provide us their telephone number through an account support ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets And make reference to this particular thread. In regards to the account being restricted, that is something you can resolve from your side and for help contact us also through the same account support ticket. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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