Support Board
Date/Time: Mon, 27 Jan 2025 19:35:23 +0000
Do not get data beyond 300 days
View Count: 806
| [2019-02-22 13:49:56] |
| User226793 - Posts: 173 |
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Folks, I do not get data beyond 300 days, I have set the number of days to load as 700 days. I am using a volume based rollover - back adjusted... Can someone please help me
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| [2019-02-22 19:14:59] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-03 23:35:47] |
| User226793 - Posts: 173 |
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Hi There, please see the error... Attached is the screen shot of the chart and the chart settings
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 DataError.PNG / V - Attached On 2019-03-03 23:34:20 UTC - Size: 123.83 KB - 254 views |
| [2019-03-03 23:51:38] |
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Follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-04 16:20:57] |
| User226793 - Posts: 173 |
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Hi there, I tried the steps suggested and it still did not work. I would really appreciate it if you could please give me a call at ** to address this issue. Thank you
Date Time Of Last Edit: 2019-03-05 17:58:42
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| [2019-03-05 15:22:50] |
| User226793 - Posts: 173 |
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Hi there, I tried the steps suggested and it still did not work. I would really appreciate it if you could please give me a call at ** to address this issue. At this point it is impacting my trading. Thank you
Date Time Of Last Edit: 2019-03-05 17:59:47
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| [2019-03-05 17:58:15] |
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We apologize for the delay. We just did not have a chance to call yesterday. We tried calling earlier today but it says your voicemail box is not set up. What we want you to do is to go to that chart and select Chart >> Duplicate Chart. Remove the TPO profile chart study from that chart and any other studies and then reset the scales as explained here: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Set the chart bars to 1440 minutes per bar through Chart >> Chart Settings. Do you now see all of the data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-06 14:33:11] |
| User226793 - Posts: 173 |
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Folks, sorry I missed your call. Could you call me before 11:30 am at 646 467 2630?
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| [2019-03-06 16:45:04] |
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To improve performance of Sierra Chart refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often In particular refer to help topic 30.5 regarding the chart update interval: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.5 - Chart Update Interval Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-06 16:45:35
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| [2019-03-06 17:45:39] |
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User has been called and we re-downloaded the data for all contract months in the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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