Support Board
Date/Time: Mon, 27 Jan 2025 04:54:35 +0000
Some symbols of getting data
View Count: 662
| [2019-02-21 23:17:16] |
| Meklon - Posts: 220 |
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Hello Support, I have rather unusual problem, hopefully you can help...I have several accounts and trading them trough Transact / Infinity. For some odd reason my CL chart book not getting real time data. In fact, NO data at all. Any other symbols on the platform in other chart books work perfectly fine. If I open a brand new chart book and brand new intra day chart for CL it has same exact problem. However, swichng to a different symbol on the same chart book work normal and real time data comes in. I have tried deleting all data files for CL and downloading them - no effect. I have also done global symbols reset. Here is another strange fact, if I disconnect, switch to a different account and connect again (without restarting Sierra) the other account works fine on the same chart book. I tried talking to Transact number of times, but they claim there is nothing wrong on their side. Any suggestions would be greatly appreciated. Date Time Of Last Edit: 2019-02-22 04:17:06
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| [2019-02-22 04:09:02] |
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We called today and left a message. We will call tomorrow to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-22 04:21:32
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| [2019-02-22 04:15:58] |
| Meklon - Posts: 220 |
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Thank you for your quick response. I have not received any calls today. Perhaps the number you have was incorrect? Could you please send me a private message so I can share my phone number? I would like to avoid posting this on the board. Thank you. |
| [2019-02-22 04:21:00] |
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Could you just set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo The telephone number we called was provided by your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-22 04:21:16
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| [2019-02-22 04:21:59] |
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Actually, if you are available now just let us know and we can call now, after you update the phone number in the account information. Just reply back when ready.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-22 04:26:41] |
| Meklon - Posts: 220 |
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Yes, I am available now and just updated my phone information
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| [2019-02-26 18:37:31] |
| Meklon - Posts: 220 |
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Hello Support, I am having this same very issue again right now - CL symbol is not getting live data. As we have discussed on the phone last time I am letting you know about this so someone could troubleshoot this live. Could someone please give me a call so we can address the problem? Thank you. |
| [2019-02-26 19:07:15] |
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We called and reconnected to the data feed and then the problem was no longer occurring. When it occurs again we will look again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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