Support Board
Date/Time: Mon, 27 Jan 2025 04:52:10 +0000
Missing price data
View Count: 664
| [2019-02-21 16:42:43] |
| rshimmin - Posts: 42 |
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Hi I am missing price data on the historical chart setting from 01 Feb 2018 until present. It only shows todays data and no other data for the current month. This is accross CME, Eurex and Ice. I have reloaded all chart data but still nothing. Thanks |
| [2019-02-21 19:01:35] |
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Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Let us know if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-22 14:20:46] |
| rshimmin - Posts: 42 |
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Hi, ok that didn't work. The issue seems to be that if i go into chart settings the date range is x to 2018-1-28 . So I need that "to" date to be todays date but i can't update the date manually as I can't click on it as it is non selectable. Thanks |
| [2019-02-22 19:07:37] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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