Support Board
Date/Time: Sun, 26 Jan 2025 07:23:59 +0000
My data is not showing
View Count: 947
| [2019-02-18 17:14:27] |
| madweston1 - Posts: 3 |
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I have filled out all the necessary forms and I am paying for data yet I am not seeing the "M" show up on my sierra chart. Can you see anything on my account that is preventing the rest of the data from coming through? Thanks, Weston |
| [2019-02-18 17:15:52] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-02-18 17:32:33] |
| madweston1 - Posts: 3 |
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Reading Internal Order ID file. | 2019-02-18 10:27:15 Reading Trade Orders file. | 2019-02-18 10:27:15 Reading Trade Positions file. | 2019-02-18 10:27:15 Account Balance file. | 2019-02-18 10:27:15 Listening on UDP port 22904. | 2019-02-18 10:27:15 Software version: 1865 64-bit | 2019-02-18 10:27:15 Usage end date: 2019-07-20 | 2019-02-18 10:27:15 Enabled for: Advanced Features. | 2019-02-18 10:27:15 Enabled for: Advanced Features 2. | 2019-02-18 10:27:15 Enabled for: Sierra Chart Historical Data Service. | 2019-02-18 10:27:15 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-02-18 10:27:15 Enabled for: INDEXES_DATA_BARCHART | 2019-02-18 10:27:15 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2019-02-18 10:27:15 Received 1 data feed usernames. | 2019-02-18 10:27:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-18 10:27:15 Current selected Data/Trading service: GAIN Capital/OEC | 2019-02-18 10:27:15 Chart Update Interval: 500 | 2019-02-18 10:27:15 Intraday Data Storage Time Unit: 0 | 2019-02-18 10:27:15 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-18 10:27:15 2019-02-18 10:27:15 Local computer time | 2019-02-18 10:27:15 2019-02-18 17:27:15 Local computer time in UTC | 2019-02-18 10:27:15 2019-02-18 10:27:15 Local computer time in SC Time Zone | 2019-02-18 10:27:15 2019-02-18 17:27:14 Server time in UTC | 2019-02-18 10:27:15 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-02-18 10:27:15 Program path: C:\SierraChart\ | 2019-02-18 10:27:15 Data Files path: C:\SierraChart\Data\ | 2019-02-18 10:27:15 OS Version Number: 10.0 | 2019-02-18 10:27:15 Locale Setting: C | 2019-02-18 10:27:15 DLLs: SmoothedProfile.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-18 10:27:15 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. | 2019-02-18 10:27:15 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-02-18 10:27:15 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-02-18 10:27:15 HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:27:15 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-18 10:27:15 HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-02-18 10:27:15 Received 5 login tokens. | 2019-02-18 10:27:16 Symbol settings MD5 received. Request ID: 1. | 2019-02-18 10:27:16 Symbol settings are up-to-date for oec. | 2019-02-18 10:27:16 HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:27:16 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-02-18 10:27:16 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-02-18 10:27:16 HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:27:16 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-02-18 10:27:17 HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-02-18 10:27:17 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-02-18 10:27:17 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-02-18 10:27:17 HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:27:19 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-18 10:27:19 HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-02-18 10:27:19 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2019-02-18 10:27:21 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2019-02-18 10:27:21 GAIN Capital FIX Trading socket (1) | Connecting to IP: 64.94.37.222. | 2019-02-18 10:27:21 GAIN Capital FIX Trading: Sending the Logon message. | 2019-02-18 10:27:22 GAIN Capital FIX Trading | Connected to trading server. | 2019-02-18 10:27:22 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2019-02-18 10:27:22 GAIN Capital FAST Data socket (2) | Creating socket. | 2019-02-18 10:27:22 GAIN Capital FAST Data socket (2) | Connecting to IP: 64.94.37.222. | 2019-02-18 10:27:22 GAIN Capital FAST Data: Sent the Hello message. | 2019-02-18 10:27:22 GAIN Capital FAST Data: Sent the Logon message. | 2019-02-18 10:27:22 GAIN Capital/OEC | Connected to data and trading server. | 2019-02-18 10:27:22 ES-201903-GLOBEX #1 | Reloading chart. | 2019-02-18 10:27:26 Custom studies file does not exist: C:\SierraChart\Data\sst_pulling_stacking_64.dll | 2019-02-18 10:27:26 ES-201903-GLOBEX 10 Sec #3 | Reloading chart. | 2019-02-18 10:27:26 + Loading market depth data. | 2019-02-18 10:27:26 ES-201903-GLOBEX 5 Min #4 | Reloading chart. | 2019-02-18 10:27:26 ES-201903-GLOBEX [C] Daily #5 | Reloading chart. | 2019-02-18 10:27:26 ES-201903-GLOBEX [C] Daily #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:26 ES-201903-GLOBEX [C] Daily #5 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:26 Loading DLL C:\SierraChart\Data\SmoothedProfile.dll | 2019-02-18 10:27:26 ES-201903-GLOBEX [CV] Aligned Renko 5t #6 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV] Aligned Renko 5t #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV] Aligned Renko 5t #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 + Loading market depth data. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #7 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #7 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #7 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #15 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #15 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] Point & Figure 1-25 #15 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 + Loading market depth data. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV] Aligned Renko 5t #9 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV] Aligned Renko 5t #9 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV] Aligned Renko 5t #9 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 ES-201903-GLOBEX Delta 500v #8 | Reloading chart. | 2019-02-18 10:27:27 + Loading market depth data. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] #2 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV] #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CB] 90 Min #11 | Reloading chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CB] 90 Min #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-02-18 10:27:27 ES-201903-GLOBEX [CB] 90 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2019-02-18 10:27:27 ES-201903-GLOBEX 10 Sec #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX 5 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [C] Daily #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.dly | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV-D] Aligned Renko 5t #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV-D] Point & Figure 1-25 #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV-D] Point & Figure 1-25 #15 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [CV-D] Aligned Renko 5t #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX Delta 500v #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [CBV-D] #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 ES-201903-GLOBEX [CB-D] 90 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-201903-GLOBEX.scid | 2019-02-18 10:27:27 GAIN Capital/OEC | Starting real-time market data updates for: ES-201903-GLOBEX. ID: 1 | 2019-02-18 10:27:27 GAIN Capital/OEC | Requesting security definition data for: ES-201903-GLOBEX. ID: 1 | 2019-02-18 10:27:27 No historical data client is currently set to download historical Intraday data for ES-201903-GLOBEX. | 2019-02-18 10:27:27 Real-time Intraday chart data file updates started for ES-201903-GLOBEX | 2019-02-18 10:27:27 Intraday chart data file opened for ES-201903-GLOBEX | 2019-02-18 10:27:27 Requesting market depth updates for: ES-201903-GLOBEX if supported. | 2019-02-18 10:27:27 Symbol Error - ES-201903-GLOBEX is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2019-02-18 10:27:27 No historical data client is currently set to download historical Daily data for ES-201903-GLOBEX. | 2019-02-18 10:27:27 Symbol Error - ES-201903-GLOBEX is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2019-02-18 10:27:27 Symbol Error - ES-201903-GLOBEX is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2019-02-18 10:27:27 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2019-02-18 10:27:27 ESH19 #1 | Reloading chart. | 2019-02-18 10:29:00 ESH19 10 Sec #3 | Reloading chart. | 2019-02-18 10:29:00 ESH19 [CV] Aligned Renko 5t #6 | Reloading chart. | 2019-02-18 10:29:01 + Loading market depth data. | 2019-02-18 10:29:01 Loaded depth data records for ESH19 2019-02-13 from 00:00:00 to 00:00:00. | 2019-02-18 10:29:01 ESH19 [CV] Aligned Renko 5t #9 | Reloading chart. | 2019-02-18 10:29:01 ESH19 [CBV] Point & Figure 1-25 #7 | Reloading chart. | 2019-02-18 10:29:01 ESH19 [CBV] #2 | Reloading chart. | 2019-02-18 10:29:01 Loaded depth data records for ESH19 2019-02-14 from 2019-02-14 07:17:36 to 2019-02-14 10:51:18. | 2019-02-18 10:29:01 + Loading market depth data. | 2019-02-18 10:29:03 Loaded depth data records for ESH19 2019-02-13 from 00:00:00 to 00:00:00. | 2019-02-18 10:29:03 Loaded depth data records for ESH19 2019-02-15 from 2019-02-15 07:11:32 to 2019-02-15 08:54:06. | 2019-02-18 10:29:04 Loaded depth data records for ESH19 2019-02-18 from 2019-02-18 08:19:06 to 2019-02-18 10:26:35. | 2019-02-18 10:29:04 Loaded depth data records for ESH19 2019-02-14 from 2019-02-14 07:17:36 to 2019-02-14 10:51:18. | 2019-02-18 10:29:04 Loaded depth data records for ESH19 2019-02-15 from 2019-02-15 07:11:32 to 2019-02-15 08:54:06. | 2019-02-18 10:29:05 Loaded depth data records for ESH19 2019-02-18 from 2019-02-18 08:19:06 to 2019-02-18 10:26:35. | 2019-02-18 10:29:05 ESH19 #8 | Reloading chart. | 2019-02-18 10:29:05 ESH19 Daily #10 | Reloading chart. | 2019-02-18 10:29:05 ESH19 5 Min #4 | Reloading chart. | 2019-02-18 10:29:05 ESH19 [C] Daily #5 | Reloading chart. | 2019-02-18 10:29:05 Mapping ESH19 to ESH19. Service code: cme | 2019-02-18 10:29:06 SC Data - All Services | Starting real-time market data updates for: ESH19 (ESH19). ID: 2 Service code: cme | 2019-02-18 10:29:06 SC Data - All Services | Using username 0 | 2019-02-18 10:29:06 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-02-18 10:29:06 DTC Client socket (3) | Creating socket. | 2019-02-18 10:29:06 DTC Client socket (3) | Connecting to IP: 8.18.161.135. | 2019-02-18 10:29:06 SC Data - All Services | Requesting security definition data for: ESH19 (ESH19). ID: 2 | 2019-02-18 10:29:06 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-02-18 10:29:06 Delaying start of download for ESH19 | 2019-02-18 10:29:06 ESH19 10 Sec #3 | Reloading chart. | 2019-02-18 10:29:06 + Loading market depth data. | 2019-02-18 10:29:06 Loaded depth data records for ESH19 2019-02-13 from 00:00:00 to 00:00:00. | 2019-02-18 10:29:06 Loaded depth data records for ESH19 2019-02-14 from 2019-02-14 07:17:36 to 2019-02-14 10:51:18. | 2019-02-18 10:29:07 SC Data - All Services | Connected to server. | 2019-02-18 10:29:07 SC Data - All Services | Starting socket receive thread. | 2019-02-18 10:29:07 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-02-18 10:29:07 Loaded depth data records for ESH19 2019-02-15 from 2019-02-15 07:11:32 to 2019-02-15 08:54:06. | 2019-02-18 10:29:08 Loaded depth data records for ESH19 2019-02-18 from 2019-02-18 08:19:06 to 2019-02-18 10:26:35. | 2019-02-18 10:29:08 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-02-18 10:29:08 SC Data - All Services | Sending logon request message. | 2019-02-18 10:29:08 Requesting market depth updates for: ESH19 if supported. | 2019-02-18 10:29:08 HD Request # 2 | Downloading Historical Daily chart data for ESH19. Starting date: 2019-02-15. Service: oec | 2019-02-18 10:29:08 HD Request # 2 | Using user Barchart Historical data account. | 2019-02-18 10:29:08 HD Request # 2 | Requesting historical Daily data for ESH19 starting at 2019-02-14 | 2019-02-18 10:29:08 HTTPS historicaldata.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-02-18 10:29:08 HTTPS historicaldata.sierrachart.com:443 (4) | Connecting to IP: 88.99.0.216. | 2019-02-18 10:29:08 SC Data - All Services | Received logon response. | 2019-02-18 10:29:08 SC Data - All Services | Server Name: SC Realtime Server. | 2019-02-18 10:29:08 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-02-18 10:29:08 SC Data - All Services | Successfully connected. | 2019-02-18 10:29:08 SC Data - All Services | Trading is not supported. | 2019-02-18 10:29:08 SC Data - All Services | Restarting real-time data updates for symbol: ESH19 -> ESH19 | 2019-02-18 10:29:08 SC Data - All Services | Clearing market depth for ESH19. | 2019-02-18 10:29:08 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH19.2019-02-18.depth | 2019-02-18 10:29:08 SC Data - All Services | Received security definition for symbol ESH19 | 2019-02-18 10:29:08 HD Request # 2 | Receiving historical Daily data for ESH19 starting at 2019-02-15 | 2019-02-18 10:29:09 HD Request # 2 | Writing historical Daily data to the file ESH19.dly | 2019-02-18 10:29:09 HD Request # 2 | Received 3 records from 2019-02-15 00:00:00 to 2019-02-19 00:00:00 (5.0 days) and wrote 2 records for ESH19 | 2019-02-18 10:29:09 HD Request # 2 | Completion time: 2s | 2019-02-18 10:29:09 HD Request # 2 | Daily data download complete for ESH19. Unique request ID: 2 | 2019-02-18 10:29:09 Removed historical data download ID 2 | 2019-02-18 10:29:09 HTTPS historicaldata.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:29:10 ESH19 Daily #10 | Reloading chart. | 2019-02-18 10:29:10 ESH19 [C] Daily #5 | Reloading chart. | 2019-02-18 10:29:10 HTTPS historicaldata.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-02-18 10:29:10 HTTPS historicaldata.sierrachart.com:443 (4) | Closed. | 2019-02-18 10:29:10 HD Request # 3 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: cme | 2019-02-18 10:29:14 HD Request # 3 | Download start date-time: 2019-02-18 10:26:36.000 | 2019-02-18 10:29:14 HD Request # 3 | Using server: ds7.sierracharts.com port 10149 | 2019-02-18 10:29:14 Socket (4) | Creating socket. | 2019-02-18 10:29:14 Socket (4) | Connecting to IP: 8.18.161.133. | 2019-02-18 10:29:14 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-02-18 10:29:14 HD Request # 3 | Sending historical data logon request message. | 2019-02-18 10:29:14 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-02-18 10:26:36. Record interval: 0. Symbol: ESH19 | 2019-02-18 10:29:14 HD Request # 3 | Decompressing data. | 2019-02-18 10:29:14 HD Request # 3 | Receiving Intraday data for ESH19 starting at 2019-02-18 10:26:36 | 2019-02-18 10:29:14 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-02-18 10:26:46 | 2019-02-18 10:29:14 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-02-18 10:29:14 Historical data download thread signaled to stop. | 2019-02-18 10:29:14 HD Request # 3 | Received 232 records from 2019-02-18 10:26:36 to 2019-02-18 10:29:12 (2.6 minutes) and wrote 231 records for ESH19 | 2019-02-18 10:29:14 Added 5 Time and Sales records to Intraday data file for ESH19 after download. | 2019-02-18 10:29:14 HD Request # 3 | Completion time: 0s | 2019-02-18 10:29:14 HD Request # 3 | Intraday data download complete for ESH19. Unique request ID: 1 | 2019-02-18 10:29:14 Removed historical data download ID 1 | 2019-02-18 10:29:14 Real-time Intraday chart data file updates started for ESH19 | 2019-02-18 10:29:14 Intraday chart data file opened for ESH19 | 2019-02-18 10:29:14 Socket (4) | Socket gracefully closed by remote side. | 2019-02-18 10:29:14 Socket (4) | Closed. | 2019-02-18 10:29:14 Opened cached Intraday file: C:\SierraChart\Data\ESH19.scid | 2019-02-18 10:29:17 |
| [2019-02-18 18:02:41] |
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The charts are receiving data from the Sierra Chart Exchange Data Feed. The problem of not seeing the [M] indicator is resolved in the latest release. Follow the instructions here to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-18 18:02:56
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To post a message in this thread, you need to log in with your Sierra Chart account: