Support Board
Date/Time: Sat, 30 Nov 2024 06:26:10 +0000
Window flashing when
View Count: 1058
| [2019-02-17 19:57:51] |
| User470516 - Posts: 78 |
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Dear SC Team, When the Chart Option "show scroll bar" is activated for a chart, the chart flashes and takes some times to display when you select the tab of that chart. This stops when the option is disabled. Thanks for the support. Regards, Laurent |
| [2019-02-18 15:23:30] |
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This is operating system garbage that you are experiencing. It is certainly not normal and we do not see this. Make sure you have not also hidden the title bar on the charts. That can lead to some odd behavior. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-18 15:23:43
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| [2019-02-18 17:14:24] |
| User470516 - Posts: 78 |
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Thanks for your answer. No the title bar is not hidden. I have two computers and the exact same artefact happens on both... Regards, Laurent |
| [2019-02-18 23:26:34] |
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Okay give us the Chartbook and then we will test it. But this is something that we have never seen and it is not something we can recall hearing before. Here are instructions to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-19 16:33:40] |
| User470516 - Posts: 78 |
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Thank you. I have created a special Chartbook for you. The window #2 is the one flashing at the very moment when you are on the other tab and you select this one since the option "show scrollbar" is selected. Unselect it and the problem is fixed. I have had this problem since the beginning of me becoming a client of your and I had never taken the time to mention it although it is bothering. I found a way to fix the problem by pure chance a few days ago. Goo luck and thank you for the quality of your support. Regards, Laurent |
Private File Attachment Deleted. |
| [2019-02-20 00:33:38] |
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We do not see anything like this at all when selecting chart #2 using the chart tabs within the main window: the chart flashes and takes some times to display when you select the tab of that chart.
Removing the scrollbar is completely unnecessary. That is beside the point. That is a standard component of the window that is not going to cause a problem at all. At least from our perspective and experience. Our recommendation is to try another computer and you will see you will not have this issue. This must be a system specific issue. We also recommend disabling all of the System Properties >> Performance >> Visual Effects in the operating system. Another thing to check is to make sure you have not enabled the option to Auto Hide Charts Title Bar and Scrollbar in Global Settings >> General Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-20 00:40:16
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