Support Board
Date/Time: Sun, 26 Jan 2025 06:58:18 +0000
SC Data Feed
View Count: 771
| [2019-02-13 16:41:33] |
| User436940 - Posts: 23 |
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Okay. I have followed your instructions but I am not getting real time data feed although it is connected to the server.
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| [2019-02-13 16:41:54] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-02-14 15:19:54] |
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From User: Below is the message log. It temporarily connected for a while without the real time data but is no longer connecting now. Regards Olu Reading Internal Order ID file. | 2019-02-14 06:52:46 Reading Trade Orders file. | 2019-02-14 06:52:46 Reading Trade Positions file. | 2019-02-14 06:52:46 Account Balance file. | 2019-02-14 06:52:46 UDPListener (1296). Port 22904 | Listening on UDP port 22904. | 2019-02-14 06:52:47 Software version: 1873 64-bit | 2019-02-14 06:52:47 Usage end date: 2019-03-13 | 2019-02-14 06:52:47 Enabled for: Advanced Features. | 2019-02-14 06:52:47 Enabled for: Advanced Features 2. | 2019-02-14 06:52:47 Enabled for: Sierra Chart Historical Data Service. | 2019-02-14 06:52:47 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-14 06:52:47 Current selected Data/Trading service: CQG FIX Trading | 2019-02-14 06:52:47 Chart Update Interval: 500 | 2019-02-14 06:52:47 Intraday Data Storage Time Unit: 0 | 2019-02-14 06:52:47 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-14 06:52:47 2019-02-14 07:52:46 Local computer time | 2019-02-14 06:52:47 2019-02-14 12:52:46 Local computer time in UTC | 2019-02-14 06:52:47 2019-02-14 06:52:46 Local computer time in SC Time Zone | 2019-02-14 06:52:47 2019-02-14 12:52:37 Server time in UTC | 2019-02-14 06:52:47 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-02-14 06:52:47 Program path: C:\SierraChart2\ | 2019-02-14 06:52:47 Data Files path: C:\SierraChart2\Data\ | 2019-02-14 06:52:47 OS Version Number: 10.0 | 2019-02-14 06:52:47 Locale Setting: C | 2019-02-14 06:52:47 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-14 06:52:47 Created the DTC Protocol server. | 2019-02-14 06:52:47 DTC Protocol Server listening on port 11099. | 2019-02-14 06:52:47 Created the DTC Protocol historical data server. | 2019-02-14 06:52:47 HD Server Manager | Listening on port 11098 | 2019-02-14 06:52:47 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-02-14 06:52:47 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:47 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-02-14 06:52:47 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-02-14 06:52:47 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 06:52:47 Received 5 login tokens. | 2019-02-14 06:52:47 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:48 Symbol settings MD5 received. Request ID: 1. | 2019-02-14 06:52:48 Symbol settings are up-to-date for cqg. | 2019-02-14 06:52:48 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-02-14 06:52:48 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-02-14 06:52:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-02-14 06:52:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-02-14 06:52:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:49 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 06:52:49 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-14 06:52:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 06:52:50 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-02-14 06:52:52 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 06:52:53 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-02-14 06:52:53 CQG FIX: Sending the Logon message. | 2019-02-14 06:52:53 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 06:52:53 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2019-02-14 06:52:53 CQG FIX Trading | Disconnected. | 2019-02-14 06:52:53 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 06:52:53 CQG FIX Trading | Disconnected. | 2019-02-14 06:52:53 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 06:52:53 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 06:52:53 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-02-14 06:52:53 CQG FIX socket (1) | Closed. | 2019-02-14 06:52:53 Sierra Chart Support |
| [2019-02-14 16:16:53] |
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This is the relevant message: CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 06:52:53 Refer to the common error messages section here: CQG Trading Platform Service: Common Error Messages The easiest solution is going to be to set Global Settings >> Data/Trade Service Settings >> Service to "CQG Web API". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-14 16:17:33
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| [2019-02-15 03:46:39] |
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From user: THIS IS THE NEW MESSAGE AFTER CHANGING IT TO WEB API
Reading Internal Order ID file. | 2019-02-14 20:59:37 Reading Trade Orders file. | 2019-02-14 20:59:37 Reading Trade Positions file. | 2019-02-14 20:59:37 Account Balance file. | 2019-02-14 20:59:37 UDPListener (1284). Port 22904 | Error binding to UDP port 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2019-02-14 20:59:37 Software version: 1875 64-bit | 2019-02-14 20:59:37 Usage end date: 2019-03-13 | 2019-02-14 20:59:37 Enabled for: Advanced Features. | 2019-02-14 20:59:37 Enabled for: Advanced Features 2. | 2019-02-14 20:59:37 Enabled for: Sierra Chart Historical Data Service. | 2019-02-14 20:59:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-14 20:59:37 Current selected Data/Trading service: CQG FIX Trading | 2019-02-14 20:59:37 Chart Update Interval: 500 | 2019-02-14 20:59:37 Intraday Data Storage Time Unit: 0 | 2019-02-14 20:59:37 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-14 20:59:37 2019-02-14 21:59:37 Local computer time | 2019-02-14 20:59:37 2019-02-15 02:59:37 Local computer time in UTC | 2019-02-14 20:59:37 2019-02-14 20:59:37 Local computer time in SC Time Zone | 2019-02-14 20:59:37 2019-02-15 02:59:37 Server time in UTC | 2019-02-14 20:59:37 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-02-14 20:59:37 Program path: C:\SierraChart2\ | 2019-02-14 20:59:37 Data Files path: C:\SierraChart2\Data\ | 2019-02-14 20:59:37 OS Version Number: 10.0 | 2019-02-14 20:59:37 Locale Setting: C | 2019-02-14 20:59:37 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-14 20:59:37 Created the DTC Protocol server. | 2019-02-14 20:59:37 DTC Protocol Server listening on port 11099. | 2019-02-14 20:59:37 Created the DTC Protocol historical data server. | 2019-02-14 20:59:37 HD Server Manager | Listening on port 11098 | 2019-02-14 20:59:37 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-02-14 20:59:37 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:37 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:37 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:37 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:37 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-14 20:59:37 Received 5 login tokens. | 2019-02-14 20:59:38 Symbol settings MD5 received. Request ID: 1. | 2019-02-14 20:59:38 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:38 Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2019-02-14 20:59:38 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:38 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:38 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:38 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-02-14 20:59:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-02-14 20:59:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-02-14 20:59:39 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-02-14 20:59:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:39 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-02-14 20:59:39 Symbol settings received. Request ID: 2. | 2019-02-14 20:59:39 Processed 1293 symbol settings. | 2019-02-14 20:59:40 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:41 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-02-14 20:59:41 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-02-14 20:59:41 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:41 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-02-14 20:59:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-02-14 20:59:43 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 20:59:43 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-02-14 20:59:43 CQG FIX: Sending the Logon message. | 2019-02-14 20:59:44 CQG FIX: Received a Logout message. Text = Trader is not enabled to use FIX Connection. Contact your FCM. | 2019-02-14 20:59:45 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2019-02-14 20:59:45 CQG FIX Trading | Disconnected. | 2019-02-14 20:59:45 CQG FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 20:59:45 CQG FIX Trading | Disconnected. | 2019-02-14 20:59:45 CQG FIX socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 20:59:45 CQG FIX socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 20:59:45 CQG FIX socket (1) | Socket gracefully closed by remote side. | 2019-02-14 20:59:45 CQG FIX socket (1) | Closed. | 2019-02-14 20:59:45 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 3. | 2019-02-14 21:00:19 Current selected Data/Trading service: CQG WebAPI | 2019-02-14 21:00:19 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:19 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 46.4.97.203. | 2019-02-14 21:00:19 Symbol settings MD5 received. Request ID: 3. | 2019-02-14 21:00:20 Requested symbol settings for service code cqg. Request ID: 4. Overwrite = on. | 2019-02-14 21:00:20 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:20 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Connecting to IP: 46.4.97.203. | 2019-02-14 21:00:20 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:20 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-02-14 21:00:20 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. | 2019-02-14 21:00:20 Symbol settings received. Request ID: 4. | 2019-02-14 21:00:21 Processed 1293 symbol settings. | 2019-02-14 21:00:22 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:22 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2019-02-14 21:00:22 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Closed. | 2019-02-14 21:00:22 CQG WebAPI | Connecting to server api.cqg.com | 2019-02-14 21:00:35 CQG WebSocket | Connecting to WebSocket server. | 2019-02-14 21:00:35 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-02-14 21:00:35 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-02-14 21:00:35 CQG WebSocket | Opening WebSocket. | 2019-02-14 21:00:35 CQG WebSocket | Sending WebSocket handshake. | 2019-02-14 21:00:35 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2019-02-14 21:00:36 CQG WebSocket | Header line. Connection: upgrade | 2019-02-14 21:00:36 CQG WebSocket | Header line. Sec-WebSocket-Accept: eg14oRJf3Maeosm1Xh4IboA2+Ts= | 2019-02-14 21:00:36 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2019-02-14 21:00:36 CQG WebSocket | Header line. Upgrade: websocket | 2019-02-14 21:00:36 CQG WebSocket | Header line. | 2019-02-14 21:00:36 CQG WebSocket | Web socket state is now open. | 2019-02-14 21:00:36 CQG WebAPI | WebSocket connected. | 2019-02-14 21:00:36 CQG WebAPI | Sending market data logon message. | 2019-02-14 21:00:36 CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM. | 2019-02-14 21:00:36 CQG WebAPI | Disconnected. | 2019-02-14 21:00:36 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-02-14 21:00:36 CQG WebSocket | WebSocket closed. | 2019-02-14 21:00:36 CQG WebAPI | WebSocket closed. | 2019-02-14 21:00:36 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-02-14 21:00:36 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-14 21:00:36 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-02-14 21:00:36 CQG WebSocket socket (1) | Closed. | 2019-02-14 21:00:36 Sierra Chart Support |
| [2019-02-15 05:16:40] |
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This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChart. Contact your FCM. | 2019-02-14 21:00:36 You need to contact your broker for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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