Support Board
Date/Time: Sun, 26 Jan 2025 07:37:20 +0000
Symbol lookup/ missing products
View Count: 1126
| [2019-02-12 21:49:48] |
| User858758 - Posts: 14 |
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I am unable to look up certain products. Specifically I do not have VIX futures (CFE) under my product lookup. What do I need to do in order to see VX futures?
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| [2019-02-13 04:04:10] |
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We need to add this. We should have this done by the end of the day Thursday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-14 05:33:43] |
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We also want to let you know about this new service we are going to be releasing next week: Sierra Chart / Trading Technologies Futures Order Routing Service This is going to be the preferred way to connect to TT and we would like you to migrate over to that at some point. We will do all we can to assist you with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-14 05:34:16
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| [2019-02-15 17:56:16] |
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The volatility index futures symbol will be released later today. However, we need to complete the conformance for the CBOT futures first with TT. This will be done in the next few days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-15 22:16:16] |
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Now that we are adding this symbol, we realize that due to the symbology used by the exchange and there being weekly expirations, this can only be supported with our new connection documented here: Sierra Chart / Trading Technologies Futures Order Routing Service The service will be available next week. We will not be supporting this on the old TT 7X connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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