Support Board
Date/Time: Sun, 26 Jan 2025 07:20:25 +0000
Bitfinex data issues
View Count: 1124
| [2019-02-12 00:32:07] |
| User465507 - Posts: 74 |
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I've noticed past few days seems like Bitfinex data isn't updating. I'll need to constantly delete/download in order rot keep it updated. I'm on version 1872.
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| [2019-02-12 00:52:49] |
| User465507 - Posts: 74 |
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Also seems like the pricing has changed... everything on finex has more decimal places so now the right hand side price scale on my charts are huge.
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| [2019-02-12 03:07:59] |
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The real-time and historical data issue with Bitfinex which existed on one of our servers is now resolved. Check the Price Display Format: Chart Settings: Price Display Format (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-12 04:58:04] |
| User465507 - Posts: 74 |
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cool, well it seems like the issue is something else then - my vertical price scales on all bitfinex charts have just blown out and taken up heaps more space than necessary.
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| Attachment Deleted. |
1.png| [2019-02-12 05:06:42] |
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Set the Tick Size and Price Display Format as you require in Chart >> Chart Settings and that will correct this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-12 18:08:18
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| [2019-02-12 22:29:57] |
| User465507 - Posts: 74 |
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It's set to auto-set. It seems to have come at the same time as the data feed issue. All my right hand price scale columns (specifically for Bitfinex) are excessively fat, even in other instances of Sierra I'm running.
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| [2019-02-13 00:29:07] |
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Uncheck the Auto Set from Data Feed option.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-13 02:40:01] |
| User465507 - Posts: 74 |
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Ok, I've done that, but nothing has changed.
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| [2019-02-13 04:04:59] |
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To correct the scale, reload the chart with Chart >> Reload and Recalculate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-13 04:12:05] |
| User465507 - Posts: 74 |
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still not having an effect. it's strange. it happened with the bitfinex data issue...
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| [2019-02-13 04:32:23] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-13 04:35:57] |
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We used both a tick size and price display format of: 0.0001 This is what we see: http://www.sierrachart.com/image.php?Image=1550032552356.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-14 23:56:36] |
| User465507 - Posts: 74 |
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Attached. Ok seems like duplicate chart doesn't work either. But I noticed if I create a new chart throuhg find symbol it seems to be opkay. Just means I have to go through all my chart and set it up again. weird.
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| Attachment Deleted. |
| [2019-02-15 00:31:52] |
| User465507 - Posts: 74 |
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OK I figured it out: it's the volume study, "Volume - Bitcoin (Hidden)." As soon as I remove it the formatting returns to normal and the price scale shrinks to fit the actual price.
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| [2019-02-15 18:08:04] |
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Do you know why that Volume study is not displaying any scale?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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