Support Board
Date/Time: Sat, 25 Jan 2025 01:05:18 +0000
Data dropouts
View Count: 656
| [2019-02-11 10:46:57] |
| User907968 - Posts: 825 |
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Hi support, This morning I am noticing fairly frequent data drop outs on my connection to SC exchange data feed / CTS Fix connection. Disconnection ranges from a few seconds to a few minutes. Log of most recent disconnection attached for information, please advise if there are any steps to be taken at my end. I am not seeing evidence of disconnection on alternative broker feed, so would assume that this rules out a local problem? Thanks |
Private File |
| [2019-02-11 12:11:26] |
| User134590 - Posts: 12 |
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same here SC/CTS Fix |
| [2019-02-11 13:18:34] |
| User75002 - Posts: 117 |
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I just posted a separate thread that I am seeing the same thing with SC/Gain.
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| [2019-02-11 13:46:50] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-11 14:21:07] |
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This should now be resolved. There was a problem with one of the software updates. If you have any further problem let us know. We will do it more deeper examination of the problem after the close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-11 16:17:16] |
| User134590 - Posts: 12 |
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it's starting to drop/reconnect again SC/CTS Fix |
| [2019-02-11 18:27:00] |
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More likely you would be experiencing a disconnect with CTS itself or some other connectivity issue. But not the same problem. We are no longer seeing any problem with the Sierra Chart exchange data feed itself. We are monitoring the two servers we have for this data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-11 18:27:30
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