Support Board
Date/Time: Sat, 25 Jan 2025 01:25:54 +0000
Transaction to cancel
View Count: 1328
| [2019-02-08 09:38:07] |
| User835156 - Posts: 3 |
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Hi, I want to stop all my subsciption to Sierra Chart rigth now. Please cancel the transaction of 2019/02/08 (today) (see the document) and credit my bank card ? Thank you very much Best Regards Date Time Of Last Edit: 2019-02-08 20:01:30
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| [2019-02-08 20:00:22] |
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We will reverse the usage time transaction that was made today but the last payment on your account was back in June 2018. We can make a refund minus a service fee, but we cannot refund it back to your bank card. It would have to be by another means like PayPal. Contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-08 20:49:55] |
| User835156 - Posts: 3 |
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Hi, Yes, you can credit my paypal account here : eric.mary@me.com Thank's for your comprehension Best Regards Date Time Of Last Edit: 2019-02-08 20:54:02
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| [2019-02-08 22:42:08] |
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The refund has been issued.
Sierra Chart Support |
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