Support Board
Date/Time: Fri, 24 Jan 2025 23:42:03 +0000
Sierra Data Feed Crashing Computer
View Count: 752
| [2019-02-05 18:20:57] |
| User417302 - Posts: 67 |
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I have a brand new build that consists of the following: Asus Z390 e-gaming - MB Intel i7-8700k - chip 16gb RAM 1050TI graphics card x2 Boot drive 1TB ssd 1TB HDD x2 The problem that I encountered is that when I went to pull daily/weekly/monthly charts the program jammed up and crashed my computer? I've noticed that when Sierra goes to pull data, that the cpu usage spikes from 6-8% to 48-56% and the cpu cooler fan starts to work harder than normal. Ram performance is not being affected at all and the ram usage is staying constant at normal levels (usually around 6.15gb of available 16gb). I am running multiple programs at the same time which are Excel, Outlook, IB TWS & ToS. Can you please help me with correcting these issues. I have only had this crashing issue when I was pulling historical data from Sierra. Thanks, |
| [2019-02-05 21:24:16] |
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This is going to be a system issue on your side. There is some other program causing the issue. This is not a problem with Sierra Chart at all. It could be this: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software You should also be running Sierra Chart on a dedicated SSD: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.29 - Solid State Drives / SSD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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