Support Board
Date/Time: Fri, 24 Jan 2025 20:40:48 +0000
SC data feed-
View Count: 781
| [2019-02-01 16:24:20] |
| User182649 - Posts: 31 |
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Susbcriber to SC data feed with account via Gain. Exchanges activated are the nonprofessional CME/GLBX with market depth at $5.25/month. Data feed is fine however, not seeing the (m) next to the symbol. Appropriate boxes are checked. Thanks |
| [2019-02-01 16:38:41] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-01 16:44:10] |
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You can disregard our prior request. We do see the problem with not seeing the [M] indicator and we are resolving that. The data is still coming from the Sierra Chart Exchange Data Feed. We have verified that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-01 17:47:26] |
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This issue is now resolved in prerelease 1867: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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