Support Board
Date/Time: Fri, 24 Jan 2025 20:33:53 +0000
SCRT Feed...CME Disconnect
View Count: 722
| [2019-02-01 15:18:18] |
| User993067 - Posts: 156 |
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I recently signed up for SC RT feed...I have logged in to my live broker account as advised...twice. I am still unable to connect to live data through the SC feed...Balance shows $$ paid. I have sent you the message log for analysis. thx |
| [2019-02-01 15:37:15] |
| User993067 - Posts: 156 |
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FYI this worked without issue while on paid trial until end of month...it just connected for about 2 minutes...and shut down again.
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| [2019-02-01 16:00:26] |
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Restart Sierra Chart and follow the instructions here to force the login: Sierra Chart - Software Login Instructions: Forced Login If there still is a problem follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 16:01:16
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| [2019-02-01 16:43:24] |
| User993067 - Posts: 156 |
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Reading Internal Order ID file. | 2019-02-01 11:41:49 Reading Trade Orders file. | 2019-02-01 11:41:50 Reading Trade Positions file. | 2019-02-01 11:41:50 Account Balance file. | 2019-02-01 11:41:50 Listening on UDP port 22903. | 2019-02-01 11:41:50 Software version: 1863 64-bit | 2019-02-01 11:41:50 Usage end date: 2019-04-30 | 2019-02-01 11:41:50 Enabled for: Advanced Features. | 2019-02-01 11:41:50 Enabled for: Advanced Features 2. | 2019-02-01 11:41:50 Enabled for: Sierra Chart Historical Data Service. | 2019-02-01 11:41:50 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-02-01 11:41:50 Enabled for: INDEXES_DATA_BARCHART | 2019-02-01 11:41:50 Enabled for: NYMEX with Market Depth for nonprofessional Trading accounts | 2019-02-01 11:41:50 Received 1 data feed usernames. | 2019-02-01 11:41:50 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-01 11:41:50 Current selected Data/Trading service: CTS T4 FIX | 2019-02-01 11:41:50 Chart Update Interval: 10 | 2019-02-01 11:41:50 Intraday Data Storage Time Unit: 0 | 2019-02-01 11:41:50 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-02-01 11:41:50 2019-02-01 11:41:49 Local computer time | 2019-02-01 11:41:50 2019-02-01 16:41:49 Local computer time in UTC | 2019-02-01 11:41:50 2019-02-01 11:41:49 Local computer time in SC Time Zone | 2019-02-01 11:41:50 2019-02-01 16:42:00 Server time in UTC | 2019-02-01 11:41:50 Local computer UTC time and Server UTC time difference: 11 seconds. | 2019-02-01 11:41:50 Program path: C:\SierraChart\ | 2019-02-01 11:41:50 Data Files path: C:\SierraChart\Data\ | 2019-02-01 11:41:50 OS Version Number: 6.1 | 2019-02-01 11:41:50 Locale Setting: C | 2019-02-01 11:41:50 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-01 11:41:50 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-02-01 11:41:50 HTTPS login.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-01 11:41:50 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-01 11:41:50 HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-02-01 11:41:50 Received 5 login tokens. | 2019-02-01 11:41:50 Symbol settings MD5 received. Request ID: 1. | 2019-02-01 11:41:50 Symbol settings are up-to-date for cts. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (2) | Shutdown started. Waiting for graceful close. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (4) | Shutdown started. Waiting for graceful close. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-02-01 11:41:50 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-02-01 11:41:51 HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-02-01 11:41:51 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-02-01 11:41:52 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-02-01 11:41:52 HTTPS www.sierrachart.com:443 (1) | Shutdown started. Waiting for graceful close. | 2019-02-01 11:41:52 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-02-01 11:41:53 HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-02-01 11:41:53 CL.20190300.CME_NY #1 | Reloading chart. | 2019-02-01 11:42:00 Mapping CL.20190300.CME_NY to CLH19. Service code: nymex | 2019-02-01 11:42:00 Intraday data recording state for symbol CL.20190300.CME_NY is set to download 'Pending'. | 2019-02-01 11:42:00 HD Request # 2 | Downloading Intraday chart data for CL.20190300.CME_NY to the file CL.20190300.CME_NY.scid. Service: nymex | 2019-02-01 11:42:00 HD Request # 2 | Download start date-time: 2019-02-01 11:39:18.000 | 2019-02-01 11:42:00 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2019-02-01 11:42:00 Socket (1) | Creating socket. | 2019-02-01 11:42:00 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-02-01 11:42:00 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-02-01 11:42:00 HD Request # 2 | Sending historical data logon request message. | 2019-02-01 11:42:00 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-02-01 11:39:18. Record interval: 0. Symbol: CLH19 | 2019-02-01 11:42:00 HD Request # 2 | Decompressing data. | 2019-02-01 11:42:00 HD Request # 2 | Historical data for CL.20190300.CME_NY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-02-01 11:42:00 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-02-01 11:42:00 Historical data download thread signaled to stop. | 2019-02-01 11:42:00 HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20190300.CME_NY | 2019-02-01 11:42:00 HD Request # 2 | Completion time: 0s | 2019-02-01 11:42:00 HD Request # 2 | Intraday data download complete for CL.20190300.CME_NY. Unique request ID: 1 | 2019-02-01 11:42:00 Removed historical data download ID 1 | 2019-02-01 11:42:00 Socket (1) | Socket gracefully closed by remote side. | 2019-02-01 11:42:00 Socket (1) | Closed. | 2019-02-01 11:42:00 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:02 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:02 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:04 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:04 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:05 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:05 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:05 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:05 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:08 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:08 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:08 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:08 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:09 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:09 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:09 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:09 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:09 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:12 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:12 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:12 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:12 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:13 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:13 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:13 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:13 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:13 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:13 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:16 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:16 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:16 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:16 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:18 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:18 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:18 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:18 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:18 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:18 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:21 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:21 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:21 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:21 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:22 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:22 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:22 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:22 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:22 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:25 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:25 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:25 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:25 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:26 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:26 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:26 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:26 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:26 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:26 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:29 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:29 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:29 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:29 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:30 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:30 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:30 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:30 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:30 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:30 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:33 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:33 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:33 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:33 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:34 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:34 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:34 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:34 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:34 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:37 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:37 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:37 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:37 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:38 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:38 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:38 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:38 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:38 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:38 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-02-01 11:42:41 CTS T4 FIX | Firm: PTP | 2019-02-01 11:42:41 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-02-01 11:42:41 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-02-01 11:42:41 CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:43 * CTS FIX: Socket connection was closed without any logout messages sent or received. | 2019-02-01 11:42:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-02-01 11:42:43 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:43 CTS FIX socket (1) | Closed. | 2019-02-01 11:42:43 CTS T4 FIX | Disconnected. | 2019-02-01 11:42:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-02-01 11:42:43 |
| [2019-02-01 16:58:01] |
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CTS FIX socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-02-01 11:42:43 * You can set Global Settings >> Data/Trade Service Settings >> Service to SC Data-All Services, and then change the symbol of the charts as explained here to match what is used by that service: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 16:58:39
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| [2019-02-01 17:44:52] |
| User993067 - Posts: 156 |
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I have not changed symbols since starting trial last week...symbols worked fine this morning up until 10am est.
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