Support Board
Date/Time: Fri, 24 Jan 2025 20:46:58 +0000
CTS Data
View Count: 2777
| [2019-02-01 14:54:34] |
| User469312 - Posts: 97 |
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I use CTS T4 platform and I have access through my clearing firm to SIM CTS data. I have been getting kicked out of my data feed (won't connect via Sierra) keep getting sent heartbeat to server...no heartbeat message received. I asked my clearing firm they said to ask you?
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| [2019-02-01 15:11:48] |
| User907968 - Posts: 825 |
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Same problem here, cannot connect to CTS FIX data feed in Sierra.
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| [2019-02-01 15:39:45] |
| User327694 - Posts: 25 |
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Same here as well. I also have T4 running off CTS as backup and there are no issues there. I am hoping you will sort out a permanent soution for this. Connection to CTS has been flaky for months. Thanks. Date Time Of Last Edit: 2019-02-01 16:17:10
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| [2019-02-01 16:42:44] |
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We have contacted CTS about this. The issue is on their server side. And yes we are working on a permanent solution to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-01 16:43:02
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