Support Board
Date/Time: Fri, 24 Jan 2025 19:45:36 +0000
Payment error
View Count: 657
| [2019-01-31 23:32:13] |
| JDMontero - Posts: 34 |
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Hi. I wanted to pay 54 USD to renew my services and got an error. Tried again and error again. The first time I did not put my card security code. Second time I did. I see my bank account with a floating amount of 108 USD, which worries me because that means the payment was done twice. Please help me out. thanks. |
| [2019-02-01 02:06:09] |
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We are checking on this now. And we will clear any prior authorizations if we can but if they were unsuccessful they would not result in actual payment and will automatically clear.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-01 02:12:59] |
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We do see that both payments went through: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Let us know if you would like us to refund one of them. Sierra Chart Support Date Time Of Last Edit: 2019-02-01 02:14:52
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