Support Board
Date/Time: Fri, 24 Jan 2025 19:53:21 +0000
Account not working
View Count: 669
| [2019-01-31 18:33:25] |
| User555816 - Posts: 2 |
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To whom it may concern, Whenever I access Sierra Charts on my computer to trade, it gives me a connection error message from service CQG FIX Trading and says my username foes not exist and that I need to contact customer support for assistance. I do not know how to fix this issue, please help. Thank you for your time, Daniel Therminy Trade Activity Log: File read result: 1151 records inserted. 87 fill records inserted. 0 records filtered. | 2019-01-31 12:04:53 Trade Activity Log: File date-time limits: Sim records date-time limit is 2019-01-16 00:00:00. Non-sim records date-time limit is 2018-10-30 00:00:00. Non-sim fill record date-time limit is 2018-01-31 00:00:00. | 2019-01-31 12:04:53 This is my activity log and it shows nothing else. I am also not able to connect to the server no matter how many times I try. |
| [2019-01-31 18:59:02] |
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If, you are getting the following error: CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistanc Then refer to the documentation here (5th Common Error Message): https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_UserNameDoesNotExist Sierra Chart Support |
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