Support Board
Date/Time: Fri, 24 Jan 2025 19:59:37 +0000
Trouble connecting to Data Feed.
View Count: 2004
| [2019-01-31 17:32:41] |
| User600744 - Posts: 29 |
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I am having trouble connecting to the Rythmic data feed. It was working ok yesterday. Logon Error received from server Please can you help. |
| [2019-01-31 17:38:21] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-01-31 17:40:49] |
| User600744 - Posts: 29 |
|
Reading Internal Order ID file. | 2019-01-31 17:33:08 Reading Trade Orders file. | 2019-01-31 17:33:08 Reading Trade Positions and Account Balance file. | 2019-01-31 17:33:08 Listening on UDP port 22904. | 2019-01-31 17:33:08 Software version: 1814 64-bit | 2019-01-31 17:33:08 Usage end date: 2019-02-22 | 2019-01-31 17:33:08 Enabled for: Advanced Features. | 2019-01-31 17:33:08 Enabled for: Advanced Features 2. | 2019-01-31 17:33:08 Enabled for: Sierra Chart Historical Data Service. | 2019-01-31 17:33:08 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-01-31 17:33:08 Enabled for: INDEXES_DATA_BARCHART | 2019-01-31 17:33:08 Enabled for: CME (Trading Account Required) | 2019-01-31 17:33:08 Enabled for: CBOT (Trading Account Required) | 2019-01-31 17:33:08 Enabled for: COMEX (Trading Account Required) | 2019-01-31 17:33:08 Enabled for: NYMEX (Trading Account Required) | 2019-01-31 17:33:08 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2019-01-31 17:33:08 Enabled for: BATS (NYSE, NASDAQ) | 2019-01-31 17:33:08 Received 1 data feed usernames. | 2019-01-31 17:33:08 Allow Support for Sierra Chart Data Feeds is disabled. | 2019-01-31 17:33:08 Current selected Data/Trading service: Rithmic Trading | 2019-01-31 17:33:08 Chart Update Interval: 10 | 2019-01-31 17:33:08 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time | 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time in UTC | 2019-01-31 17:33:08 2019-01-31 17:33:08 Local computer time in SC Time Zone | 2019-01-31 17:33:08 2019-01-31 17:33:01 Server time in UTC | 2019-01-31 17:33:08 Local computer UTC time and Server UTC time difference: 6 seconds. | 2019-01-31 17:33:08 Program path: C:\SierraChart\ | 2019-01-31 17:33:08 Data Files path: C:\SierraChart\Data\ | 2019-01-31 17:33:08 OS Version Number: 6.1 | 2019-01-31 17:33:08 Locale Setting: C | 2019-01-31 17:33:08 Checking for new symbol settings for service code rithmic.trading | 2019-01-31 17:33:08 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-01-31 17:33:08 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-01-31 17:33:08 Received 5 login tokens. | 2019-01-31 17:33:09 Symbol settings are up-to-date for rithmic.trading | 2019-01-31 17:33:09 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2019-01-31 17:33:10 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 46.4.97.203. | 2019-01-31 17:33:10 Files to Open on Start up | Opening file: NQ Chart.Cht | 2019-01-31 17:33:12 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 | Reloading chart. | 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-01-31 17:33:12 F.US.CLEV18 [C] 30 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-01-31 17:33:12 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:12 F.US.CLEV18 500 Trades #4 | Reloading chart. | 2019-01-31 17:33:12 NQH9-CME 5 Sec #3 | Reloading chart. | 2019-01-31 17:33:12 NQH9-CME #2 | Reloading chart. | 2019-01-31 17:33:12 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?#-CME pattern/symbol will not use the SC Exchange Data Feed. | 2019-01-31 17:33:12 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: NQH9-CME | 2019-01-31 17:33:12 Intraday data recording state for symbol NQH9-CME is set to download 'Pending'. | 2019-01-31 17:33:12 HD Request # 2 | Downloading Intraday chart data for NQH9-CME to the file NQH9-CME.scid. Service: cme | 2019-01-31 17:33:12 HD Request # 2 | Download start date-time: 2019-01-31 17:08:32.000 | 2019-01-31 17:33:12 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2019-01-31 17:33:12 + Loading market depth data. | 2019-01-31 17:33:12 Socket (6) | Creating socket. | 2019-01-31 17:33:12 Socket (6) | Connecting to IP: 8.18.161.133. | 2019-01-31 17:33:12 HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-01-31 17:33:12 HD Request # 2 | Sending historical data logon request message. | 2019-01-31 17:33:12 HD Request # 2 | Requesting Intraday data. Start date-time: 2019-01-31 17:08:32. Record interval: 0. Symbol: NQH19 | 2019-01-31 17:33:12 HD Request # 2 | Decompressing data. | 2019-01-31 17:33:12 HD Request # 2 | Receiving Intraday data for NQH9-CME starting at 2019-01-31 17:08:32 | 2019-01-31 17:33:13 HD Request # 2 | Timestamp of first Intraday data file record written: 2019-01-31 17:08:33 | 2019-01-31 17:33:13 Socket (6) | Signaling to core to close socket | 2019-01-31 17:33:13 HD Request # 2 | Historical data for NQH9-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-01-31 17:33:13 Socket (6) | Shutdown started. Waiting for graceful close. | 2019-01-31 17:33:13 Historical data download thread signaled to stop. | 2019-01-31 17:33:13 HD Request # 2 | Received 10663 records from 2019-01-31 17:08:32 to 2019-01-31 17:23:06 (14.6 minutes) and wrote 10659 records for NQH9-CME | 2019-01-31 17:33:13 HD Request # 2 | Completion time: 1s | 2019-01-31 17:33:13 HD Request # 2 | Intraday data download complete for NQH9-CME. Unique request ID: 1 | 2019-01-31 17:33:13 Removed historical data download ID 1 | 2019-01-31 17:33:13 Rithmic Trading | Using primary service for historical data for NQH9-CME | 2019-01-31 17:33:13 HD Request # 2 | Download from primary service not started due to error. | 2019-01-31 17:33:13 Socket (6) | Socket gracefully closed by remote side. | 2019-01-31 17:33:13 Socket (6) | Closed. | 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:33:13 HTTPS login.sierrachart.com:443 (1) | Closed. | 2019-01-31 17:33:13 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (4) | Closed. | 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:14 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:33:14 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:33:16 HTTPS www.sierrachart.com:443 (5) | Closed. | 2019-01-31 17:33:16 Rithmic Trading | Port for executable: 49899 | 2019-01-31 17:33:19 Listening socket (844). Port 49899 | Closed. | 2019-01-31 17:33:19 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-01-31 17:33:19 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49899. Current folder: C:\SierraChart\Rim | 2019-01-31 17:33:19 Rithmic Trading | Bridge process is running. | 2019-01-31 17:33:21 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49899 | 2019-01-31 17:33:21 DTC Client socket (1) | Creating socket. | 2019-01-31 17:33:21 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-01-31 17:33:21 Rithmic Trading | Connected to server. | 2019-01-31 17:33:21 Rithmic Trading | Starting socket receive thread. | 2019-01-31 17:33:21 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-01-31 17:33:21 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-01-31 17:33:21 Rithmic Trading | Sending logon request message. | 2019-01-31 17:33:21 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-01-31 17:33:21 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-01-31 17:33:21 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-01-31 17:33:21 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-01-31 17:33:22 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-01-31 17:33:22 Rithmic Trading | Received logon response. | 2019-01-31 17:33:22 Rithmic Trading | Server Name: DTC Bridge. | 2019-01-31 17:33:22 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-01-31 17:33:22 Rithmic Trading | Logon error received from server | 2019-01-31 17:33:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-01-31 17:33:22 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-01-31 17:33:22 DTC Client socket (1) | Signaling to core to close socket | 2019-01-31 17:33:23 Rithmic Trading | Disconnected. | 2019-01-31 17:33:23 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-01-31 17:33:23 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-01-31 17:33:44 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-01-31 17:33:44 DTC Client socket (1) | Closed. | 2019-01-31 17:33:44 Checking for new symbol settings for service code scdataallservices | 2019-01-31 17:37:10 Current selected Data/Trading service: SC Data - All Services | 2019-01-31 17:37:10 HTTPS www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2019-01-31 17:37:10 HTTPS www.sierrachart.com:443 (2) | Connecting to IP: 46.4.97.203. | 2019-01-31 17:37:10 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2019-01-31 17:37:14 Symbol settings received. | 2019-01-31 17:37:17 Processed 5589 symbol settings. | 2019-01-31 17:37:18 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:37:22 HTTPS www.sierrachart.com:443 (2) | Closed. | 2019-01-31 17:37:22 NQH19 5 Sec #3 | Reloading chart. | 2019-01-31 17:38:01 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?## pattern/symbol will not use the SC Exchange Data Feed. | 2019-01-31 17:38:01 Intraday data recording state for symbol NQH19 is set to download 'Pending'. | 2019-01-31 17:38:01 HD Request # 3 | Downloading Intraday chart data for NQH19 to the file NQH19.scid. Service: cme | 2019-01-31 17:38:01 HD Request # 3 | Download start date-time: 2019-01-10 20:47:45.000 | 2019-01-31 17:38:01 HD Request # 3 | Using server: ds1.sierracharts.com port 10150 | 2019-01-31 17:38:01 Socket (1) | Creating socket. | 2019-01-31 17:38:02 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-01-31 17:38:02 + Loading market depth data. | 2019-01-31 17:38:02 Loaded depth data records for NQH19 2019-01-10 from 2019-01-10 20:42:06 to 2019-01-10 20:47:44. | 2019-01-31 17:38:02 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-01-31 17:38:02 HD Request # 3 | Sending historical data logon request message. | 2019-01-31 17:38:02 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-01-10 20:47:45. Record interval: 0. Symbol: NQH19 | 2019-01-31 17:38:02 HD Request # 3 | Decompressing data. | 2019-01-31 17:38:02 HD Request # 3 | Receiving Intraday data for NQH19 starting at 2019-01-10 20:47:45 | 2019-01-31 17:38:02 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-01-10 20:47:45 | 2019-01-31 17:38:02 HD Request # 3 | Historical data for NQH19 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-01-31 17:38:14 Socket (1) | Signaling to core to close socket | 2019-01-31 17:38:14 Historical data download thread signaled to stop. | 2019-01-31 17:38:14 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-01-31 17:38:14 HD Request # 3 | Received 5459310 records from 2019-01-10 20:47:45 to 2019-01-31 17:27:56 (20.9 days) and wrote 5459307 records for NQH19 | 2019-01-31 17:38:14 HD Request # 3 | Completion time: 13s | 2019-01-31 17:38:14 HD Request # 3 | Intraday data download complete for NQH19. Unique request ID: 2 | 2019-01-31 17:38:14 Removed historical data download ID 2 | 2019-01-31 17:38:14 Socket (1) | Socket gracefully closed by remote side. | 2019-01-31 17:38:14 Socket (1) | Closed. | 2019-01-31 17:38:14 SC Data - All Services | Connected to data server. | 2019-01-31 17:38:21 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:38:21 Custom studies file does not exist: C:\SierraChart\Data\sst_adam_v1.18_64.dll | 2019-01-31 17:38:21 'Allow Support for Sierra Chart Data Feeds' is disabled. The NQ?## pattern/symbol will not use the SC Exchange Data Feed. | 2019-01-31 17:38:21 SC Data - All Services | Starting real-time market data updates for: NQH19. ID: 1 | 2019-01-31 17:38:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQH19 | 2019-01-31 17:38:21 SC Data - All Services | Requesting security definition data for: NQH19. ID: 1 | 2019-01-31 17:38:21 Requesting market depth updates for: NQH19 if supported. | 2019-01-31 17:38:21 Intraday data recording state for symbol NQH19 is set to download 'Pending'. | 2019-01-31 17:38:21 Delaying start of download for NQH19 | 2019-01-31 17:38:21 SC Data - All Services | Starting real-time market data updates for: NQH9-CME. ID: 2 | 2019-01-31 17:38:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NQH9-CME | 2019-01-31 17:38:21 SC Data - All Services | Requesting security definition data for: NQH9-CME. ID: 2 | 2019-01-31 17:38:21 Intraday data recording state for symbol NQH9-CME is set to download 'Pending'. | 2019-01-31 17:38:21 Delaying start of download for NQH9-CME | 2019-01-31 17:38:21 SC Data - All Services | Starting real-time market data updates for: F.US.CLEV18. ID: 3 | 2019-01-31 17:38:21 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.CLEV18 | 2019-01-31 17:38:21 SC Data - All Services | Requesting security definition data for: F.US.CLEV18. ID: 3 | 2019-01-31 17:38:21 Intraday data recording state for symbol F.US.CLEV18 is set to download 'Pending'. | 2019-01-31 17:38:21 Requesting market depth updates for: NQH9-CME if supported. | 2019-01-31 17:38:26 HD Request # 4 | Downloading Intraday chart data for NQH19 to the file NQH19.scid. Service: cme | 2019-01-31 17:38:27 HD Request # 4 | Download start date-time: 2019-01-31 17:27:56.000 | 2019-01-31 17:38:27 HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2019-01-31 17:38:27 Socket (1) | Creating socket. | 2019-01-31 17:38:27 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-01-31 17:38:27 HD Request # 5 | Downloading Intraday chart data for NQH9-CME to the file NQH9-CME.scid. Service: scdataallservices | 2019-01-31 17:38:27 HD Request # 5 | Download start date-time: 2019-01-31 17:23:06.000 | 2019-01-31 17:38:27 HD Request # 5 | Using user Barchart Historical data account. | 2019-01-31 17:38:27 HD Request # 5 | Requesting historical Intraday Tick data for NQH9-CME starting at 2019-01-31 12:23:06 (Exchange time). | 2019-01-31 17:38:27 HTTPS historicaldata.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2019-01-31 17:38:27 HTTPS historicaldata.sierrachart.com:443 (2) | Connecting to IP: 88.99.0.216. | 2019-01-31 17:38:27 HD Request # 4 | Setting DTC encoding to Binary VLS | 2019-01-31 17:38:27 HD Request # 4 | Sending historical data logon request message. | 2019-01-31 17:38:27 HD Request # 4 | Requesting Intraday data. Start date-time: 2019-01-31 17:27:56. Record interval: 0. Symbol: NQH19 | 2019-01-31 17:38:27 HD Request # 4 | Decompressing data. | 2019-01-31 17:38:27 HD Request # 5 | Error downloading historical Intraday data for NQH9-CME. Error executing query: Invalid symbol | 2019-01-31 17:38:27 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH9-CME | 2019-01-31 17:38:27 HD Request # 5 | Completion time: 0s | 2019-01-31 17:38:27 HD Request # 5 | Intraday data download complete for NQH9-CME. Unique request ID: 4 | 2019-01-31 17:38:27 Removed historical data download ID 4 | 2019-01-31 17:38:27 Real-time Intraday chart data file updates started for NQH9-CME | 2019-01-31 17:38:27 Intraday chart data file opened for NQH9-CME | 2019-01-31 17:38:27 HD Request # 6 | Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: scdataallservices | 2019-01-31 17:38:27 HD Request # 6 | Performing multistage download. Downloading Minute data first. | 2019-01-31 17:38:27 HD Request # 6 | Download start date-time: 2018-09-20 19:29:20.000 | 2019-01-31 17:38:27 HD Request # 6 | Disabling Intraday chart updating for symbol during historical data download. | 2019-01-31 17:38:27 HD Request # 6 | Using user Barchart Historical data account. | 2019-01-31 17:38:27 HD Request # 6 | Requesting historical Intraday Minute data for F.US.CLEV18 starting at 2018-09-20 13:29:20 (Exchange time). | 2019-01-31 17:38:27 HD Request # 4 | Receiving Intraday data for NQH19 starting at 2019-01-31 17:27:56 | 2019-01-31 17:38:27 HD Request # 4 | Timestamp of first Intraday data file record written: 2019-01-31 17:27:57 | 2019-01-31 17:38:27 Socket (1) | Signaling to core to close socket | 2019-01-31 17:38:27 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-01-31 17:38:27 Historical data download thread signaled to stop. | 2019-01-31 17:38:27 HD Request # 4 | Received 5615 records from 2019-01-31 17:27:56 to 2019-01-31 17:38:15 (10.3 minutes) and wrote 5603 records for NQH19 | 2019-01-31 17:38:27 HD Request # 4 | Completion time: 1s | 2019-01-31 17:38:27 HD Request # 4 | Intraday data download complete for NQH19. Unique request ID: 3 | 2019-01-31 17:38:27 Removed historical data download ID 3 | 2019-01-31 17:38:27 Real-time Intraday chart data file updates started for NQH19 | 2019-01-31 17:38:27 Intraday chart data file opened for NQH19 | 2019-01-31 17:38:27 Socket (1) | Socket gracefully closed by remote side. | 2019-01-31 17:38:27 Socket (1) | Closed. | 2019-01-31 17:38:27 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEV18 | 2019-01-31 17:38:28 HD Request # 6 | Completion time: 0s | 2019-01-31 17:38:28 HD Request # 6 | Intraday data download complete for F.US.CLEV18. Unique request ID: 5 | 2019-01-31 17:38:28 HD Request # 7 | Downloading Intraday chart data for F.US.CLEV18 to the file F.US.CLEV18.scid. Service: scdataallservices | 2019-01-31 17:38:28 HD Request # 7 | Rounding start date-time down to the minute: 2018-09-20 19:29:00.000 | 2019-01-31 17:38:28 HD Request # 7 | Download start date-time: 2018-09-20 19:29:00.000 | 2019-01-31 17:38:28 HD Request # 7 | Using user Barchart Historical data account. | 2019-01-31 17:38:28 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2018-12-31 11:38:27 (Exchange time). | 2019-01-31 17:38:28 HD Request # 7 | Ignored error: Error: access denied to requested tick time period | 2019-01-31 17:38:28 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-01 00:00:00 (Exchange time). | 2019-01-31 17:38:28 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-02 00:00:00 (Exchange time). | 2019-01-31 17:38:33 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-03 00:00:00 (Exchange time). | 2019-01-31 17:38:34 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-04 00:00:00 (Exchange time). | 2019-01-31 17:38:34 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-05 00:00:00 (Exchange time). | 2019-01-31 17:38:34 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-06 00:00:00 (Exchange time). | 2019-01-31 17:38:35 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-07 00:00:00 (Exchange time). | 2019-01-31 17:38:35 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-08 00:00:00 (Exchange time). | 2019-01-31 17:38:36 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-09 00:00:00 (Exchange time). | 2019-01-31 17:38:36 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-10 00:00:00 (Exchange time). | 2019-01-31 17:38:36 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-11 00:00:00 (Exchange time). | 2019-01-31 17:38:37 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-12 00:00:00 (Exchange time). | 2019-01-31 17:38:37 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-13 00:00:00 (Exchange time). | 2019-01-31 17:38:37 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-14 00:00:00 (Exchange time). | 2019-01-31 17:38:38 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-15 00:00:00 (Exchange time). | 2019-01-31 17:38:38 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-16 00:00:00 (Exchange time). | 2019-01-31 17:38:39 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-17 00:00:00 (Exchange time). | 2019-01-31 17:38:39 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-18 00:00:00 (Exchange time). | 2019-01-31 17:38:39 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-19 00:00:00 (Exchange time). | 2019-01-31 17:38:40 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-20 00:00:00 (Exchange time). | 2019-01-31 17:38:40 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-21 00:00:00 (Exchange time). | 2019-01-31 17:38:40 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-22 00:00:00 (Exchange time). | 2019-01-31 17:38:41 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-23 00:00:00 (Exchange time). | 2019-01-31 17:38:41 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-24 00:00:00 (Exchange time). | 2019-01-31 17:38:42 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-25 00:00:00 (Exchange time). | 2019-01-31 17:38:42 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-26 00:00:00 (Exchange time). | 2019-01-31 17:38:42 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-27 00:00:00 (Exchange time). | 2019-01-31 17:38:43 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-28 00:00:00 (Exchange time). | 2019-01-31 17:38:43 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-29 00:00:00 (Exchange time). | 2019-01-31 17:38:43 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-30 00:00:00 (Exchange time). | 2019-01-31 17:38:44 HD Request # 7 | Requesting historical Intraday Tick data for F.US.CLEV18 starting at 2019-01-31 00:00:00 (Exchange time). | 2019-01-31 17:38:44 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEV18 | 2019-01-31 17:38:45 HD Request # 7 | Completion time: 17s | 2019-01-31 17:38:45 HD Request # 7 | Intraday data download complete for F.US.CLEV18. Unique request ID: 5 | 2019-01-31 17:38:45 Removed historical data download ID 5 | 2019-01-31 17:38:45 Real-time Intraday chart data file updates started for F.US.CLEV18 | 2019-01-31 17:38:45 Intraday chart data file opened for F.US.CLEV18 | 2019-01-31 17:38:45 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2019-01-31 17:38:45 File >> Disconnect selected. | 2019-01-31 17:39:21 SC Data - All Services | Disconnected. | 2019-01-31 17:39:21 SC Data - All Services | Disconnected. | 2019-01-31 17:39:36 SC Data - All Services | Disconnected. | 2019-01-31 17:39:36 Checking for new symbol settings for service code rithmic.trading | 2019-01-31 17:39:36 Current selected Data/Trading service: Rithmic Trading | 2019-01-31 17:39:36 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2019-01-31 17:39:36 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 46.4.97.203. | 2019-01-31 17:39:36 Requesting symbol settings for service code rithmic.trading. Overwrite = on. | 2019-01-31 17:39:36 Symbol settings received. | 2019-01-31 17:39:37 Processed 1074 symbol settings. | 2019-01-31 17:39:37 HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-01-31 17:39:42 HTTPS www.sierrachart.com:443 (1) | Closed. | 2019-01-31 17:39:42 NQH9-CME 5 Sec #3 | Reloading chart. | 2019-01-31 17:39:43 + Loading market depth data. | 2019-01-31 17:39:43 Rithmic Trading | Port for executable: 49970 | 2019-01-31 17:39:47 Listening socket (844). Port 49970 | Closed. | 2019-01-31 17:39:47 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-01-31 17:39:47 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49970. Current folder: C:\SierraChart\Rim | 2019-01-31 17:39:47 Rithmic Trading | Bridge process is running. | 2019-01-31 17:39:49 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49970 | 2019-01-31 17:39:49 DTC Client socket (1) | Creating socket. | 2019-01-31 17:39:49 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2019-01-31 17:39:49 Rithmic Trading | Connected to server. | 2019-01-31 17:39:49 Rithmic Trading | Starting socket receive thread. | 2019-01-31 17:39:49 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-01-31 17:39:49 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-01-31 17:39:49 Rithmic Trading | Sending logon request message. | 2019-01-31 17:39:49 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-01-31 17:39:49 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2019-01-31 17:39:49 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2019-01-31 17:39:49 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-01-31 17:39:50 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2019-01-31 17:39:50 Rithmic Trading | Received logon response. | 2019-01-31 17:39:50 Rithmic Trading | Server Name: DTC Bridge. | 2019-01-31 17:39:50 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-01-31 17:39:50 Rithmic Trading | Logon error received from server | 2019-01-31 17:39:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-01-31 17:39:50 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-01-31 17:39:50 DTC Client socket (1) | Signaling to core to close socket | 2019-01-31 17:39:51 Rithmic Trading | Disconnected. | 2019-01-31 17:39:51 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-01-31 17:39:51 Rithmic Trading | Port for executable: 49980 | 2019-01-31 17:39:56 Listening socket (804). Port 49980 | Closed. | 2019-01-31 17:39:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-01-31 17:39:56 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49980. Current folder: C:\SierraChart\Rim | 2019-01-31 17:39:56 Rithmic Trading | Bridge process is not running! | 2019-01-31 17:39:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49980 | 2019-01-31 17:39:58 DTC Client socket (3) | Creating socket. | 2019-01-31 17:39:58 DTC Client socket (3) | Connecting to IP: 127.0.0.1. | 2019-01-31 17:39:58 DTC Client socket (3) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-01-31 17:39:59 * DTC Client socket (3) | Signaling to core to close socket | 2019-01-31 17:39:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-01-31 17:39:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-01-31 17:39:59 DTC Client socket (3) | Closed. | 2019-01-31 17:39:59 Rithmic Trading | Disconnected. | 2019-01-31 17:39:59 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-01-31 17:40:12 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-01-31 17:40:12 DTC Client socket (1) | Closed. | 2019-01-31 17:40:12 |
| [2019-01-31 17:44:02] |
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You are getting the following error from Rithmic: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" Refer to the documentation here: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support |
| [2019-01-31 18:10:04] |
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In addition to the prior post, you are running an older version of Sierra Chart and need to update following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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