Support Board
Date/Time: Fri, 24 Jan 2025 13:19:48 +0000
Euro/Cable errors
View Count: 696
| [2019-01-24 07:27:57] |
| User347737 - Posts: 9 |
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Hi, I have not changed any settings on my charts but on logging in this morning saw all my price scales had changed on euro and cable. Not reflecting the actual trading price. I'll add a screen shot but assistance greatly appreciated. Dan http://www.sierrachart.com/image.php?Image=1548314844164.png |
euro.png| [2019-01-24 12:37:02] |
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Did you set any Price Multipliers in Chart >> Chart Settings >> Advanced Settings 2 other than 1? Actually, if you look at the bottom of the chart the date is completely wrong. That's not even a current date. Looks like that is data for another symbol. This looks like some kind of system level issue on your side. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-24 12:39:43
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| [2019-01-24 13:26:30] |
| User347737 - Posts: 9 |
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multiplier is one.... data delete did not help symbol is what it always has been 6EH19. This works for the ladder just not the chart. Any other ideas? |
| [2019-01-24 13:41:48] |
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Perhaps there is some kind of incorrect symbol mapping setting. Perform a Full Reset of the symbol settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-24 14:38:44] |
| User347737 - Posts: 9 |
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Spot on. The full reset fixed it all up. Not sure why that would happen. Anyway sometimes you guys get some stick for support but that was spot on and good stuff. Wanted to say thanks. Dan |
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