Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 18 Apr 2024 15:42:43 +0000
Additional symbol on the chart is not functioning/working as expected
View Count: 772
| [2019-01-20 09:00:06] |
| User128787 - Posts: 6 |
|
Hi SC, Additional symbol feature on the chart is not functioning/working as expected. ZNH19 as the main chart and ZNZ18 below added as additional symbol. No chart for the ZNZ18 is displayed. I have encountered the same issue for other symbols, not just futures. Is there a guide how to chart symbols correctly? I have used other charting/trading platforms and I have not encountered these basic and simple issues elsewhere. Thank you for your answer. |
Attachment Deleted.  Chartbook Symbols Issue 001.Cht - Attached On 2019-01-20 08:55:06 UTC - Size: 30.46 KB - 259 views |
| [2019-01-20 09:05:09] |
| User128787 - Posts: 6 |
|
http://www.sierrachart.com/image.php?Image=1547974891734.png Main chart ZNH19, 2nd symbol ZNZ18. |
| [2019-01-21 00:39:09] |
| |
|
This is what we see: http://www.sierrachart.com/image.php?Image=1548031061905.png It appears as though the historical data download for the ZNZ18 contract failed . Open a separate chart for it and re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Then go back to the chart with Add Additional Symbol and select Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-21 00:40:31
|
| [2019-01-21 23:20:08] |
| User128787 - Posts: 6 |
|
Thank you. It appears to be the fix. It is working as expected now.
|
To post a message in this thread, you need to log in with your Sierra Chart account: