Support Board
Date/Time: Fri, 24 Jan 2025 09:49:59 +0000
Activation did not work out - Help
View Count: 683
| [2019-01-17 05:05:22] |
| PeterSt - Posts: 36 |
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This all springs from tis thread : SC Data Feed + Normal Data Feed ? but I suppose it won't be related ? Selecting the service was done ~12 hours ago. |
Private File |
| [2019-01-17 06:30:19] |
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The activation of your Sierra Chart account is fine. It expires now 2019-02-20. You might need to restart Sierra Chart and enable the Force Login option on the Login window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-17 06:47:28] |
| PeterSt - Posts: 36 |
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That doesn't help. You realize that the login goes automatically and that checking that box must be done along the process of logging in ? So I do that, but it could be too late. I don't see how to stop it from proceeding anyway ... OK, I was smart and removed my password. Which ... I forgot. I have an other instance on an other PC which still allows logging in, but whatever I try, ... not activated. 1. What can I (or you) do more ? 2. Please send me something for a new password entry. |
| [2019-01-17 06:55:43] |
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We can see that you are logging into the wrong Sierra Chart account. You need to log into this account: PeterSt1 Refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-17 07:11:33] |
| PeterSt - Posts: 36 |
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You ARE correct. But the how of it seems impossible to me. So again something with an account eh ? a. I never changed the entry in there, until I thought it could be the culprit (look at my first attempts of say 30 minutes ago (or 2 hours ago for that matter)) and allow yourself to call me crazy; b. on the other PC it's really and still "the other" and it still can log in. Ad b. Now tell me that I have created two accounts for two PC's. Can that be ? I could also say : THANK YOU, because it now works. How do I get rid of this mess ? clearly there is some (mess) ... But really, THANK YOU. PS: I will now log in with the other PC, maybe you can make something of it. |
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