Support Board
Date/Time: Fri, 24 Jan 2025 14:47:25 +0000
EUREX datafeed with market depth - activating error
View Count: 915
| [2019-01-16 10:19:46] |
| User850017 - Posts: 41 |
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Hello, i need to activate eurex exchange datafeed (21usd/month) and when a click on the Activate button then pop up this : Error Activating 'Eurex with Market Depth' on account #1 on the Barchart system. Failed to activate the 'Eurex with Market Depth' exchange. I paid for realtime connection and need eurex datafeed. Where is the problem? Thank you for your quick answer for solving this issue. |
| [2019-01-16 17:19:30] |
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For EUREX your account is considered Professional, so you will need to activate the higher priced Professional EUREX exchange. If you should not be considered as a Professional, let us know and we will contact Barchart about your account. Sierra Chart Support |
| [2019-01-17 06:58:21] |
| User850017 - Posts: 41 |
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Thank you for your quick answer. I´m not proffesional institute ever. Could you please contact Barchart to change the type of my account to non-proffesional? Thank you in advance. Please let me know about it. BR |
| [2019-01-17 18:50:50] |
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Okay we will let them know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-18 15:07:22] |
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You will need to resubmit your agreement: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements And you should be then able to activate the EUREX exchange. Sierra Chart Support |
| [2019-01-24 11:15:01] |
| User850017 - Posts: 41 |
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Can you tell me please, why the connection to the eurex echange is not stable. I am repeatly disconnected. Message: Exchange not authorized log: HD Request # 119 | Downloading Intraday chart data for ESH18 to the file ESH18.scid. Service: cme | 2019-01-24 11:05:39 HD Request # 119 | Download start date-time: 2018-03-16 14:29:59.000 | 2019-01-24 11:05:39 HD Request # 119 | Using server: ds7.sierracharts.com port 10150 | 2019-01-24 11:05:39 Socket (2) | Creating socket. | 2019-01-24 11:05:39 Socket (2) | Connecting to IP: 8.18.161.133. | 2019-01-24 11:05:39 Socket (3) | Socket gracefully closed by remote side. | 2019-01-24 11:05:40 Socket (3) | Closed. | 2019-01-24 11:05:40 HD Request # 119 | Setting DTC encoding to Binary VLS | 2019-01-24 11:05:40 HD Request # 119 | Sending historical data logon request message. | 2019-01-24 11:05:40 HD Request # 119 | Requesting Intraday data. Start date-time: 2018-03-16 14:29:59. Record interval: 1. Symbol: ESH18 | 2019-01-24 11:05:40 HD Request # 119 | Decompressing data. | 2019-01-24 11:05:40 HD Request # 119 | Receiving Intraday data for ESH18 starting at 2018-03-16 14:29:59 | 2019-01-24 11:05:40 HD Request # 119 | Timestamp of first Intraday data file record written: 2018-03-16 14:29:59 | 2019-01-24 11:05:40 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-01-24 11:05:40 Historical data download thread signaled to stop. | 2019-01-24 11:05:40 HD Request # 119 | Received 1 record from 2018-03-16 14:29:59 to 2018-03-16 14:29:59 (0.0 seconds) and wrote 1 record for ESH18 | 2019-01-24 11:05:40 HD Request # 119 | Completion time: 1s | 2019-01-24 11:05:40 HD Request # 119 | Intraday data download complete for ESH18. Unique request ID: 117 | 2019-01-24 11:05:40 Removed historical data download ID 117 | 2019-01-24 11:05:40 Real-time Intraday chart data file updates started for ESH18 | 2019-01-24 11:05:40 Opened cached Intraday file: C:\SierraChart\Data\ESH18.scid | 2019-01-24 11:05:40 Intraday chart data file opened for ESH18 | 2019-01-24 11:05:40 Thank you. Socket (2) | Socket gracefully closed by remote side. | 2019-01-24 11:05:40 Socket (2) | Closed. | 2019-01-24 11:05:40 |
| [2019-01-24 20:18:32] |
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This Message Log is not complete. We cannot tell any problem from it. When you get disconnected provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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