Support Board
Date/Time: Fri, 24 Jan 2025 20:29:15 +0000
issues with value scale values truncated
View Count: 832
| [2019-01-12 16:51:55] |
| User572054 - Posts: 7 |
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hello team having some issues here with value scale values being truncated have been toggling trading chart dom as temporary workaround but not happy with that solution two examples in the attached screenshot first example has volume scale value format set to 1 50000000 is shown as 500000 with last two zeros truncated, so 50m looks like 500k second example has volume scale value format set to Large Integer with Suffix suffix is not shown and last character before suffix is truncated also there is an issue here with price value scale values starting with 10 and up having last character truncated also tried to fix with other volume scale value formats such as .00000001 but no change also tried to fix by changing symbol settings price display format from .01 to .001 but that change has other implications hopefully you can suggest a fix for this let me know what you think thanks |
 Sierra Values Scale Values Issue.jpg / V - Attached On 2019-01-12 16:47:01 UTC - Size: 71.03 KB - 331 views |
| [2019-01-12 21:25:37] |
| User572054 - Posts: 7 |
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i just noticed that on the daily chart this doesn't happen but on the 1 min 5 min 15 min and 60 min charts it does happen |
| [2019-01-15 10:21:12] |
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This is still pending review and is a long overdue item we have not yet gotten to. We will try to get to it as soon as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-15 18:38:09] |
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Okay we have reviewed this and this should never happen: also there is an issue here with price value scale values starting with 10 and up having last character truncated
We want to get a chart from you where this happens by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the other scales we will get to a solution as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-15 22:26:30] |
| User572054 - Posts: 7 |
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hello, attached is the chartbook which has the truncated price values starting with 10 and up
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 Chartbook1.Cht - Attached On 2019-01-15 22:25:46 UTC - Size: 33.38 KB - 351 views Attachment Deleted. |
| [2019-01-15 22:39:20] |
| User572054 - Posts: 7 |
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regarding the other piece - the volume value scales being truncated - what about a new optional user managed variable under chart settings to control value scale width/padding - that way the user can tweak this based on their needs
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| [2019-01-21 18:59:42] |
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Regarding post #5 we are looking at this Chartbook. And regarding post #6, there will be a new setting but just enabling whether a study should participate in the scale width calculation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-22 04:50:27] |
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This will be all resolved in version 1865.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-23 13:54:19] |
| User572054 - Posts: 7 |
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hi, taking a look at 1865 the volume value scale values look less truncated now but there is still some truncating there on my end for example, with volume value scales of 1.20M and 800.0K the K is truncated also, in some instances where the suffix on the values shown is K only, the K is truncated |
| [2019-01-23 18:38:20] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-29 13:22:35] |
| User572054 - Posts: 7 |
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hello, i have uploaded the chart image showing how the K is truncated when showing both K and M volume suffixes http://www.sierrachart.com/image.php?Image=1548767975997.png |
| [2019-02-04 02:53:29] |
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We looked into this and we will have to look at this later on because it is not really simple to resolve this. We understand why it happens though.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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