Support Board
Date/Time: Fri, 24 Jan 2025 08:24:32 +0000
SC Constantly Disconnecting from Bitmex
View Count: 901
| [2019-01-08 06:24:33] |
| User465507 - Posts: 74 |
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Hi, My Sierra Charts has stopped working with Bitmex. It makes rapid reconnection attempts so I've closed it incase I get banned. I submitted a message log with 'Send for Analysis'. |
| [2019-01-08 06:27:31] |
| User465507 - Posts: 74 |
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I noticed I have no issue connecting when using SC Data - All services
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| [2019-01-08 18:24:54] |
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This is what we see: BitMEX Trading Direct socket (3) | Socket gracefully closed by remote side. | 2019-01-08 06:14:42 BitMex is closing the connection for unknown reasons.
BitMEX Trading Direct | WebSocket received OpCode Close. Received status code: 0 | 2019-01-08 06:14:42 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-14 01:22:19] |
| User465507 - Posts: 74 |
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Still ongoing ... I have no problem connecting with other programs that connect to the Bitmex API using the same key data. I'm wondering if it might be something in my Sierra settings?
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| [2019-01-14 10:46:22] |
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Try creating another API key. We do not know. This could not be a settings issue other than related to the API key and secret itself. Also check Global Settings >> Data/Trade Service Settings >>Service Setting >> Server. It should be the Live or Testnet server as you intend. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-14 10:46:45
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| [2019-01-16 06:37:12] |
| User465507 - Posts: 74 |
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Ok this worked, thank you. This hasn't happened before (I had multiple connetions running from different programs). Must be that they changed something secretly on their end.
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