Support Board
Date/Time: Fri, 24 Jan 2025 03:48:17 +0000
Alert mails not delivered
View Count: 594
| [2019-01-04 16:44:28] |
| User864893 - Posts: 26 |
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Alert mails are not getting delviered. Did already check my spam inox and did double check the email adress settings in Global Settings -> Alerts. AlertLog says it was accepted. Pls see attached email adress is xyz@me.com (apple domain) and working fine. Can you please double check |
 sierra alerts.png / V - Attached On 2019-01-04 16:41:34 UTC - Size: 65.97 KB - 254 views |
| [2019-01-04 18:21:55] |
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This is not due to the particular version you are running. There is some other external mail delivery issue related to the problem. We will see what we find from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-04 19:17:30] |
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Our logs show that emails sent to your email address are accepted by an apple email server. So it looks like apple is just dropping the alerts for an unknown reason for us. Sierra Chart Support |
| [2019-01-04 19:52:34] |
| User864893 - Posts: 26 |
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Thanks for investigating. Tested with a different (non-apple) domain and is working. Have a nive weekend. |
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