Support Board
Date/Time: Sun, 24 Nov 2024 12:51:50 +0000
No backfill for SC Forex Data (FXCM)
View Count: 2389
| [2013-11-08 06:29:05] |
| tobi - Posts: 351 |
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When I started my SC platforms this morning, data didn't backfill (SC 1042). I then updated to SC 1043. Still the same. I then did a Global Symbol Settings >> Update From Server and also a Full Reset. Still the same. Please see the Message log: Active service: SC Forex Data (FXCM) | 2013-11-08 07:22:51 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-11-08 07:22:51 2013-11-08 07:22:51 Local computer clock time | 2013-11-08 07:22:51 2013-11-08 06:22:51 GMT time | 2013-11-08 07:22:51 2013-11-08 07:22:51 Time zone adjusted time | 2013-11-08 07:22:51 Time difference to server time: 0 seconds. | 2013-11-08 07:22:51 Program path: C:\Program Files\_tb\trade\sc\fx\ | 2013-11-08 07:22:51 Data Files path: C:\Program Files\_tb\trade\sc\fx\Data\ | 2013-11-08 07:22:51 OS Version Number: 6.1 | 2013-11-08 07:22:51 Checking for new symbol settings for scfxcm | 2013-11-08 07:22:51 Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2013-11-08 07:22:53 SC Forex Data (FXCM): Connecting to the market data server. ds3.sierracharts.com:443 | 2013-11-08 07:22:56 SC Forex Data (FXCM) - Local market data port: 0 | 2013-11-08 07:22:56 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-08 07:22:56 The network socket is connected. | 2013-11-08 07:22:56 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-11-08 07:22:56 SC Forex Data (FXCM): Connected to market data server. | 2013-11-08 07:22:56 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Program Files\_tb\trade\sc\fx\Data\JPN225.scid | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: XAUUSD | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: EURUSD | 2013-11-08 07:23:03 HD Request # 2 - Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2013-11-08 07:23:03 HD Request # 2 - Starting date and time in file: 2013-11-08 07:20:29.0 | 2013-11-08 07:23:03 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2013-11-08 07:23:03 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: SPX500 | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: GER30 | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: USOil | 2013-11-08 07:23:03 The network socket is connected. | 2013-11-08 07:23:03 HD Request # 2 - Sending historical data logon request message. | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: JPN225 | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: USDCHF | 2013-11-08 07:23:03 SC Forex Data (FXCM) - Starting real-time market data updates for: EURCHF | 2013-11-08 07:23:03 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:04 HD Request # 2 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:04 The network socket for historical data has been closed. | 2013-11-08 07:23:04 HD Request # 2 - Error downloading historical Intraday data for XAUUSD. Historical data file not available for symbol. | 2013-11-08 07:23:04 HD Request # 2 - Received 0 records and wrote 0 records for XAUUSD | 2013-11-08 07:23:04 HD Request # 2 - Intraday download COMPLETE for XAUUSD | 2013-11-08 07:23:04 Real-time intraday chart data file updates started for XAUUSD | 2013-11-08 07:23:04 HD Request # 3 - Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2013-11-08 07:23:04 HD Request # 3 - Starting date and time in file: 2013-11-08 07:17:49.0 | 2013-11-08 07:23:04 HD Request # 3 - Using server: ds5.sierracharts.com port 10149 | 2013-11-08 07:23:04 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-08 07:23:04 The network socket is connected. | 2013-11-08 07:23:04 HD Request # 3 - Sending historical data logon request message. | 2013-11-08 07:23:04 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:05 HD Request # 3 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:05 HD Request # 3 - Error downloading historical Intraday data for SPX500. Historical data file not available for symbol. | 2013-11-08 07:23:05 The network socket for historical data has been closed. | 2013-11-08 07:23:05 HD Request # 3 - Received 0 records and wrote 0 records for SPX500 | 2013-11-08 07:23:05 HD Request # 3 - Intraday download COMPLETE for SPX500 | 2013-11-08 07:23:05 Real-time intraday chart data file updates started for SPX500 | 2013-11-08 07:23:05 HD Request # 4 - Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2013-11-08 07:23:05 HD Request # 4 - Starting date and time in file: 2013-11-01 21:53:15.0 | 2013-11-08 07:23:05 HD Request # 4 - Using server: ds3.sierracharts.com port 10149 | 2013-11-08 07:23:05 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-08 07:23:05 The network socket is connected. | 2013-11-08 07:23:05 HD Request # 4 - Sending historical data logon request message. | 2013-11-08 07:23:05 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:05 HD Request # 4 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:05 The network socket for historical data has been closed. | 2013-11-08 07:23:06 HD Request # 4 - Error downloading historical Intraday data for GER30. Historical data file not available for symbol. | 2013-11-08 07:23:06 HD Request # 4 - Received 0 records and wrote 0 records for GER30 | 2013-11-08 07:23:06 HD Request # 4 - Intraday download COMPLETE for GER30 | 2013-11-08 07:23:06 Real-time intraday chart data file updates started for GER30 | 2013-11-08 07:23:06 HD Request # 5 - Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2013-11-08 07:23:06 HD Request # 5 - Starting date and time in file: 2013-11-08 07:19:40.0 | 2013-11-08 07:23:06 HD Request # 5 - Using server: ds4.sierracharts.com port 10149 | 2013-11-08 07:23:06 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-11-08 07:23:06 The network socket is connected. | 2013-11-08 07:23:06 HD Request # 5 - Sending historical data logon request message. | 2013-11-08 07:23:06 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:06 HD Request # 5 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:06 The network socket for historical data has been closed. | 2013-11-08 07:23:06 HD Request # 5 - Error downloading historical Intraday data for USOil. Historical data file not available for symbol. | 2013-11-08 07:23:06 HD Request # 5 - Received 0 records and wrote 0 records for USOil | 2013-11-08 07:23:06 HD Request # 5 - Intraday download COMPLETE for USOil | 2013-11-08 07:23:06 Real-time intraday chart data file updates started for USOil | 2013-11-08 07:23:06 HD Request # 6 - Downloading Intraday chart data for JPN225 to the file JPN225.scid. Service: fxcm | 2013-11-08 07:23:06 HD Request # 6 - Using server: ds5.sierracharts.com port 10149 | 2013-11-08 07:23:06 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-08 07:23:06 The network socket is connected. | 2013-11-08 07:23:06 HD Request # 6 - Sending historical data logon request message. | 2013-11-08 07:23:06 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:06 HD Request # 6 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:06 The network socket for historical data has been closed. | 2013-11-08 07:23:06 HD Request # 6 - Error downloading historical Intraday data for JPN225. Historical data file not available for symbol. | 2013-11-08 07:23:06 HD Request # 6 - Received 0 records and wrote 0 records for JPN225 | 2013-11-08 07:23:06 HD Request # 6 - Intraday download COMPLETE for JPN225 | 2013-11-08 07:23:06 Real-time intraday chart data file updates started for JPN225 | 2013-11-08 07:23:06 HD Request # 7 - Downloading Intraday chart data for USDCHF to the file USDCHF.scid. Service: fxcm | 2013-11-08 07:23:06 HD Request # 7 - Starting date and time in file: 2013-11-08 07:20:25.0 | 2013-11-08 07:23:06 HD Request # 7 - Using server: ds3.sierracharts.com port 10149 | 2013-11-08 07:23:06 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-11-08 07:23:06 The network socket is connected. | 2013-11-08 07:23:07 HD Request # 7 - Sending historical data logon request message. | 2013-11-08 07:23:07 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-11-08 07:23:07 HD Request # 7 - Requesting up to 150 days of Intraday data. | 2013-11-08 07:23:07 HD Request # 7 - Error downloading historical Intraday data for USDCHF. Historical data file not available for symbol. | 2013-11-08 07:23:07 The network socket for historical data has been closed. | 2013-11-08 07:23:07 HD Request # 7 - Received 0 records and wrote 0 records for USDCHF | 2013-11-08 07:23:07 HD Request # 7 - Intraday download COMPLETE for USDCHF | 2013-11-08 07:23:07 Real-time intraday chart data file updates started for USDCHF | 2013-11-08 07:23:07 |
| [2013-11-08 06:38:44] |
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Working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 06:48:50] |
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This is now resolved. Please follow the instructions in help topic 7.1: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 07:01:24] |
| tobi - Posts: 351 |
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Thanks for fixing so quickly! With SC 1043, is a Global Symbol Settings >> Update From Server or Full Reset necessary? |
| [2013-11-08 07:03:08] |
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No, that is not needed. Also, this was a backend server problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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