Support Board
Date/Time: Thu, 23 Jan 2025 21:36:35 +0000
Control Buttom Error
View Count: 610
| [2018-12-14 19:58:00] |
| User546713 - Posts: 15 |
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Good evening, v1850_64 Pressing Control Bars# at Window menu pops up message in the Message Log: Caught an unhandled exception in c_MainMDIWindow::WindowProc. Message: 273, wParam: 33304, lParam: 0 | 2018-12-14 19:47:13 * If Control Bar button is added to main Control Bar (i.e. CB2 added to ControlBar1) and is pressed the system crashes totally. Could you please review. Nice weekend and regards |
| [2018-12-14 21:38:05] |
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We are not able to reproduce this. Could you provide your Sierra3.CFG configuration file. That is located in the Sierra Chart installation folder. Here are instructions to attach it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-12-17 16:24:33] |
| User546713 - Posts: 15 |
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Thanks for prompt response. Pls find below Windows crash log and Sierra3.CFG configuration file in attachment. Description: Faulting application name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5c0c8d59 Faulting module name: SierraChart_64.exe, version: 0.0.0.0, time stamp: 0x5c0c8d59 Exception code: 0xc0000005 Fault offset: 0x0000000000694c79 Faulting process ID: 0xe24 Faulting application start time: 0x01d4961ffc188657 Faulting application path: C:\SierraChart\SierraChartInstance_1\SierraChart_64.exe Faulting module path: C:\SierraChart\SierraChartInstance_1\SierraChart_64.exe Report ID: 4563e3ce-0215-11e9-8597-64006a7d73a6 Faulting package full name: Faulting package-relative application ID: |
Private File |
| [2018-12-17 16:51:23] |
| User546713 - Posts: 15 |
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If it's of any help: v1837 does not have this problem
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| [2018-12-17 20:15:13] |
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We have determined the problem and it is resolved. We are putting on a new release now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-12-17 20:15:26
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